(1/18/2025 A) Senior Services Project Manager

4 days ago

Kilkenny, Ireland UKG Full time

Company Overview

With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we’re only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.

At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.

Here, we know that you’re more than your work. That’s why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose — a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you’re passionate about our purpose — people — then we can’t wait to support whatever gives you purpose. We’re united by purpose, inspired by you.

About the role:

As Project Manager, you will be responsible for:

1. Creation and execution of end to end project delivery plans, following UKG OneView methodology
2. Supporting and guiding Customers on the UKG OneView delivery methodology, helping them to ensure a successful Payroll transformation project
3. Overall delivery of projects following agreed upon timelines with customers and internal stakeholders as well as completion and sign off exit criteria
4. Creating, maintaining, and monitoring project plans to include technical, business and customer tasks and deliverables (inputs, outputs)
5. Management of RAID Log, Dependencies, and project documentation
6. Coordinating internal/external resources to ensure project milestones/timelines are met
7. Successful completion and delivery of all project deliverables and milestones
8. Manage changes to project scope, schedule and costs using appropriate channels
9. Support all implementation technical deliverables and activities to support a customer and setup for operational success
10. Manage the handover of implementation to ongoing operations teams
11. Ensuring first class customer experience during the Onboarding process

Requirements:

1. 3+ years of hands-on Project Management experience in a commercial environment
2. Project Management Certification, strong understanding and experience of PM Principles, tools and techniques
3. Graduate or Postgraduate with a minimum of a 2.1 degree in business or technology field
4. Excellent knowledge and experience of software delivery methodologies such as Agile and Waterfall
5. Proven ability to act as a leader in business transformation projects
6. Good understanding of system integration principles
7. Strong exposure to software and service delivery
8. Proven track required in best in class Customer Service communications and delivery
9. Desire to develop a deep working knowledge of the global mobility / international payroll market

Desired Skills:

1. First class inter-personal skills, coupled with strong influencing abilities, at senior executive level
2. Excellent communication skills both oral and written, as well as mastery of Microsoft Office tools
3. Excellent attention to detail and time and workload management skills
4. Must be motivated, professional, work on own initiative, with the capacity to be a versatile team player - flexible, proactive and pragmatic
5. Experience creating and managing project plans, RAID Logs, CRs and adherence to governance standards
6. Experience of managing complex requirements and their implementation
7. Experience of working with Sales, Delivery and Operational Teams
8. Problem solver with can do attitude, calm influence under pressure
9. Experience in process development and improvement
10. Experience in payroll is an advantage but not required

Where we’re going

UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it’s our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

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