Booking Coordinator

Principal Duties and Responsibilities

Servisource, part of the Cpl group, is seeking to recruit a part-time Bookings Coordinator to join our existing Central Support Care Services (previously Out of Hours) team.

The Bookings Coordinator is responsible for managing all aspects of out-of-hours agency staffing operations, in addition to daytime cover when requested. Working in a lone environment, the individual is required to place the right staff members with our clients for agency shifts, both in healthcare facilities and in the community.

Out-of-hours operations are defined as work completed that occurs outside of office hours i.e. Monday to Friday 4:30pm – 10pm, Saturday to Sunday 7am – 10pm. Daytime operations are defined as work completed that occurs during office hours i.e. Monday to Friday 9am – 5pm.

The successful candidate is outgoing, personable and a problem solver with a positive, enthusiastic attitude. The ideal candidate will be flexible to take on additional evening or daytime shifts when requested outside of the scheduled rota. This job is fast-paced and would suit someone who enjoys a challenge and working with others to achieve optimum results and high calibre staffing solutions for our candidates.

Duties of the role include but are not limited to:

1. Responsible for managing all aspects of out-of-hours agency staffing operations, particularly across Healthcare & Homecare divisions, in Republic of Ireland and UK.
2. Responsible for managing daytime agency staffing operations when cover is requested by Healthcare or Homecare divisions.
3. Adequately filling all vacant shifts in a timely manner and coordinating with staff and clients effectively.
4. Adequately and swiftly filling unforeseen sick leave and staff no shows in a timely manner. Ensuring all communication with clients, staff and service users is recorded correctly on the respective system.
5. Answering the phone in a swift and timely manner and ensuring all communication is recorded correctly on the respective system.
6. Dealing with payroll queries from staff and liaising with our Payroll Department to deliver an outcome for the query.
7. Ensuring that all systems are being used to full capacity and that all contact with client and temp are logged adequately.

Requirements:

1. Minimum of 1-2 years' experience in a similar administrative or clerical role.
2. Flexibility to take on additional evening or daytime shifts when requested outside of the scheduled rota.
3. Excellent organisation, interpersonal, communication and follow-up skills.
4. The ability to listen and guide and coordinate staff efficiently.
5. High level of attention to detail.
6. Ability to manage time effectively and prioritise workload.
7. Ability to work on your own initiative and make informed decisions outside of business operational hours.
8. Proficiency in IT and systems.

About Us

Servisource, part of the Cpl Group, is a leading provider of high quality and innovative recruitment, care, and support services, with over 20 years' experience across a number of sector specialities.

With over 140 employees in 8 offices across Ireland and the United Kingdom, we provide a local and personal service with a national and international reach. With ambitious strategic growth plans to further grow within the UK and expand into the US market, it is a very exciting time to join Servisource.

Organisational Benefits

We are committed to providing a positive employee experience where everyone can gain access to meaningful and challenging work with opportunities for growth and career progression. As part of the Cpl Group, we were recently listed as the 7th Best Place To Work in the large category in Ireland, recognised as one of the Best Places To Work for Women, and also listed as 24^th in the Best Workplaces Europe 2023 (Best Large Workplaces Category) of 3,000 eligible organisations across 4 categories. Cpl has also attained a Gold Award by Investors in Diversity for our commitment to Diversity, Equity and Inclusion.

What we offer:

1. Competitive Financial and Benefits package.
2. Flexibility and Smart Working Practices.
3. Health & Wellbeing initiatives.
4. Career Development Progression opportunities.
5. Further Learning & Development opportunities.
6. Vibrant Sports & Social club.

Core Values

Our Core Values are an integral part of our organisational culture. The ideal candidate will possess the ability to understand, demonstrate and apply our Core Values:

1. Customer focused.
2. Accountability.
3. Responsibility.
4. Empowerment.
5. Effective communication.
6. Respect.

*Due to the nature of the business, management reserves the right to amend the job description in line with the needs of the business and current economic climate.*

Application Process

All applications will be treated with the strictest of confidence. If you wish to apply for the above role, please send an updated CV to the email hr@servisource.ie with the reference JO-2501-546531 in the subject bar.

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