Apply Now: Head Spa Therapist

4 days ago

Tralee, Ireland The Europe Hotel & Resort Full time

Head Spa Therapist & ESPA Trainer About the Role We are seeking a passionate and experienced Head Spa Therapist & ESPA Trainer to join our luxury spa team at The Europe Hotel & Resort. This is a key leadership role, combining excellence in treatment delivery with team mentorship and ESPA training. The ideal candidate will be dedicated to five-star guest service, possess strong hands-on experience with ESPA, and demonstrate natural leadership skills. You will play a vital role in maintaining treatment standards, developing therapist performance, and contributing to the overall success of the spa. Key Responsibilities Treatment Delivery & Guest Experience Perform all treatments to an exceptional standard, following ESPA protocols while tailoring services to meet individual guest needs. Conduct in-depth consultations and provide personalised aftercare and home-care recommendations. Promote repeat visits by suggesting treatment programs and introducing other spa or hotel services. Maintain in-depth knowledge of spa treatments, packages, and promotional offers. Consistently deliver five-star service with professionalism, warmth, and attention to detail. Training & Development Deliver in-house ESPA training and ongoing refresher courses. Support the onboarding and continuous development of spa therapists. Mentor and coach the team to ensure consistent delivery of treatments and guest care aligned with ESPA standards. Team Leadership Conduct bi-monthly performance appraisals and support the implementation of individual development plans. Inspire and motivate the team to achieve high standards in both service and retail. Assist the Spa Manager in rota planning, team coordination, and daily operational requirements. Operational & Retail Excellence Maintain immaculate treatment rooms and ensure strict adherence to hygiene and safety procedures. Monitor and manage retail and professional stock effectively. Promote ESPA products and support the team in achieving retail targets through product knowledge and coaching. Participate in spa promotional events, demonstrations, and guest engagement activities. Essential Qualifications & Experience Recognised qualifications in beauty and holistic therapy: diploma in CIDESCO, CIBTAC, ITEC, or higher. Minimum 3 years of hands-on experience as a therapist, including 1+ year in a senior or leadership role. Proven experience with ESPA treatments (ESPA Trainer certification desirable). Fluent in English, both verbal and written. Impeccable personal presentation and grooming standards. Independently obtained right to live and work in Ireland. Strong interpersonal, leadership, and guest service skills. Flexibility to work across shifts including evenings, weekends, and public holidays. What We Offer Competitive salary package Career development and progression opportunities Ongoing ESPA training and professional development Staff discounts on treatments, products, and hotel services On-site state-of-the-art staff accommodation, subject to availability Supportive and professional working environment If you're an experienced and motivated therapist ready to take on a leadership role in a high-end spa environment, wed love to hear from you. Skills: Communication flexibility punctual Benefits: Competitive Salary

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