Quality Analyst

21 hours ago

Dublin, Ireland CPL Full time

Quality Analyst - Danish, Dutch, or Swedish speaking

We are looking for Danish, Dutch, or Swedish-speaking Quality Analysts to join our dynamic team in Dublin. In this role, you will play a key part in ensuring that our operations meet the highest quality standards by monitoring, evaluating, and supporting the performance of our representatives. You will act as a mentor and coach, providing feedback that drives continuous improvement and helps our teams deliver excellence.

This is a great opportunity to make an impact in a fast-paced, international environment, working closely with management to strengthen both team and client outcomes.

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Key Responsibilities

- Monitor and evaluate representatives’ performance, providing feedback, coaching, and support.
- Conduct training sessions on quality standards and market-specific requirements.
- Collaborate with team leads and management to reinforce quality processes.
- Provide backup support to the training department when required.
- Deliver “just-in-time” training on new or updated content policies.
- Perform data analysis and reporting to track trends and quality outcomes.
- Investigate and resolve escalations regarding decision accuracy and policy clarity.
- Mentor auditors in the use of tools and audit systems.
- Develop documentation, share feedback, and recommend improvements to processes and tools.
- Handle administrative tasks and contribute to ad-hoc quality initiatives.

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What We’re Looking For

- Language Skills: Fluency in Danish, Dutch, or Swedish and English (C1 or above).
- Experience: Previous experience in content moderation, Trust & Safety, or quality assurance within the social media or online content industry.
- Cultural Knowledge: Strong insight into local culture and current affairs.
- Technical Skills: Proficiency in Excel with the ability to create both qualitative and quantitative reports. Knowledge of AI trends is a plus.
- Soft Skills: Excellent communication, coaching, and problem-solving abilities. Capable of handling challenges, building relationships, and driving improvements.
- Attributes: Highly organized, proactive, adaptable, and comfortable working under pressure across different shifts.
- Education: Bachelor’s degree required.

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Benefits & Perks

- Health Insurance coverage
- 25 days of annual leave
- Training and development opportunities
- Wellness programs
- Bike-to-work scheme
- TaxSaver travel card

Location: Dublin 18 - Onsite

Contract: Permanent, Full-time

If you’re ready to bring your skills in content reviewing, quality, and coaching to a dynamic team in Dublin, we encourage you to apply today. Don’t miss out on this opportunity, your next career move could start here

#LI-OT1

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