Quality Manager
1 day ago
My client is a leading manufacturer of concrete products in the UK and Ireland. They specialise in pre-stressed and precast concrete products, including concrete storage tanks, bridge beams, culverts, retaining walls, A-frame buildings, tunnel segments and a range of domestic concrete products for wastewater treatment and rainwater harvesting. Furthermore, bespoke concrete products can be designed and manufactured to any requirement by our in-house design and engineering departments.
Due to our continuing growth and expansion, we are seeking a strong and experienced Quality Manager to lead implementation and maintenance of quality management system and relevant factory production control system. This position will primarily be based in our manufacturing facility in Midlands, but travel will be required to our other locations and construction sites.
The Quality Manager is responsible for maintaining the company QMS (Quality Management System) for ensuring continued certification is maintained.
The Quality Manager is the key driver of generating a culture of high quality and continuous improvement throughout the organisation and for communicating the quality objectives of senior management (both directly and through other staff) to all employees.
Key Responsibilities:
QMS (Quality Management System)
1. Develop, implement, communicate and maintain a quality plan to keep the Company’s Quality Management System (QMS) in compliance with ISO quality system requirements – this includes regular internal audits.
2. Report to company management and general staff on the performance of the QMS and of the any need for any improvements.
3. Liaise with the external assessment body on all matters related to the accreditation process.
4. Ensure that the performance of the QMS is reviewed at planned intervals to ensure its continuing suitability, adequacy and effectiveness. This review means assessing opportunities for improvement and the need for changes to the QMS.
5. Ensure that Quality Objectives are set with senior management for measuring the performance of the QMS and that these are regularly reviewed.
Factory Production Control System
1. Develop, implement, communicate and maintain factory production control system to ensure compliance to the following standards are always met:
2. EN 206:2013 certification of the batching equipment and related processes
3. FPC for the design, manufacture and supply of CE marked precast concrete products in accordance with relevant harmonised European standards
4. Aggregates used within production of concrete are always as per EN 12620 requirements
Excellence in Product Quality
1. Ensure that all suppliers used by the organization are selected, evaluated and re-evaluated and that records of this assessment are maintained.
2. Work with external providers on the resolution of all quality related issues.
3. Assessing the product specifications of the company and its suppliers and comparing with customer requirements.
4. Effectively interact with Production and other teams and individuals to ensure the production of quality products.
5. Promote quality achievement and performance improvement throughout the organization, ensuring the promotion of awareness of customer requirements.
6. Carry out required quality audits and carry out random quality control through all the process. – Liaise with Production Manager and trend / report all audit / sampling results.
Training
1. Ensure that all new staff is inducted into the requirements of the QMS relating to their role and responsibilities. Provide update training as required and when necessary.
2. Identify re-training needs and work with the Production Manager to ensure that planned training is carried out.
Reporting
1. Ensure that all required Quality reports are generated and communicated.
2. Ensure that non-conformance and corrective / preventative action plans are clearly reported with effective target completion dates and follow up.
Overall Quality Improvement
1. Lead a culture of continuous quality improvement throughout the organisation using result trends / cost of quality calculations and identification of quality improvement projects.
2. Communicate the overall company quality requirements throughout the organisation.
Quality Assurance and Customer Service
1. Ensure that all customer queries / issues are dealt with in a professional and speedy manner.
2. Ensure that effective corrective and preventative actions are agreed and implemented in full.
3. Ensure that periodic but regular assessments of customer satisfaction are carried out and that consequent improvements are identified and implemented.
General Tasks
1. From time-to-time, as part of your role within our team, you may be required to take on other tasks not specifically mentioned above.
2. Flexible and customer focused business, and for this, all resources are required to operate in this way.
3. Monitor legislative updates, ensuring necessary changes are applied promptly and in accordance with standard procedures.
4. Through and excellent working knowledge of ISO EN 19001 and continuing development of them in all relevant sites and audit compliance.
5. Develop, regularly review and update all Risk Assessments and SOP’s for required job tasks throughout the Group.
Professional Experience & Qualifications
1. The successful candidate will be a person of professional ethics, the highest integrity and will have:
2. A recognized 3rd level professional Quality related qualification.
3. A background of managing and leading a team in a multi-site, manufacturing & site environment.
4. Minimum of 5 years’ experience in a similar role preferably with a background in civil engineering/construction rail and/or infrastructure.
Personal Attributes
1. Proven ability to challenge across your pier group in a professional manner to ensure real results are achieved.
2. Excellent ability to communicate with people at all levels.
3. Excellent organisational and time management skills with the ability to prioritise workload to meet deadlines are essential for this role.
4. Excellent and proven IT skills.
5. Calm, confident manner to handle potentially uncomfortable conversations.
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