Senior IT Service Management Specialist

8 hours ago

Dublin, Ireland Avature Full time

When you join KPMG Ireland, you are joining a community of over 4,200 employees who collectively work together, both in person and virtually, to achieve their full potential.

We are known as an organisation who want you to come as you are and do work that truly matters. Joining KPMG Ireland is an opportunity to enhance your career, not only in the work that you enjoy doing, but equally through the global connections that you make, the lifelong learning that you can accomplish and the chance to make your mark.

Are you our next Senior IT Service Management Specialist who will support the growth and development of our Service Management Consulting team?

Location: Dublin, as part of our hybrid working model.

Grade: Manager/Associate Director

Contract type: Permanent

Your key responsibilities as part of the team:

- Support clients in enabling their ServiceNow strategies through business specific OKRs and cost-benefit analysis unlocking future investment.
- Lead the design and implementation of new operating models which are supported by ServiceNow key capabilities.
- Defining the vision and product roadmap to IT Service Management processes provide more value through integrations and leveraging core capability of ServiceNow.
- Help clients define their IT sourcing strategies and advise on appropriate services and service level regimes.
- Advising and implementing efficient and effective IT governance and operations processes.
- Leading the procurement, selection, contracting and implementation of IT managed services.

Your experience, skills, and capabilities:

Some or all the following skills are desired:

- Knowledge of ServiceNow and other Service Management products and capabilities.
- ITIL practitioner with experience across all IT processes.
- Experienced with IT service management and IT operations including implementing and developing service catalogues and CMDBs.
- Experience of designing and managing Service Level Agreements.
- Experience of service management tooling e.g., ServiceNow.
- Experience of managed service agreements, outsourcing and procurement (including public procurement) procedures.
- IT contract management.

Your team:

You will be joining a team of over 150 dedicated technology professionals that has a market reputation for delivering quality outcomes for our clients. We are growing rapidly across all our services and are looking for professionals interested in joining a team that has a culture of learning, innovation and delivering quality outcomes for our clients. Our team has come from a wide variety of backgrounds and has a diversified set of technology skills, and we are open to anyone that can match our values and fit to our culture.

Here’s how KPMG can benefit more than just your career:

All of our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:

- Discounted health insurance.
- The purchase of additional annual leave.
- Frequent social events to help you build your network.
- Early finish Fridays on bank holiday weekends and throughout the summer months.
- Complimentary access to a range of Learning & Development programmes including LinkedIn Learning.

When you join KPMG, your performance manager will support you to ensure that you are enhancing your skills from day one. You will also receive continuous support from our award-winning Business School where you will be continuously encouraged to deepen your knowledge and expertise within your chosen career path.

In addition to this, we are the only one of the Big Four firms to announce promotions four times per year, giving you frequent opportunities for progression throughout your career with us.

Inclusion & Diversity

Inclusion, diversity, and equity are part of who we are at KPMG. We embrace diversity of background, experience, and perspective and we’re committed to inclusion and equity at every level. At KPMG, we want to attract and retain the best talent. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. Visit this link to learn more.

Apply:

If you are interested in the above role, please submit a CV via the apply button. If you have any specific queries on the role, please contact Shauna Maguire.

For an interactive insight into life at KPMG, make sure to follow #KPMGLife on social media. You can find us on LinkedIn, Instagram, TikTok and Twitter.

#LI-SM

Please note we do not require Agency assistance for this role.

By clicking apply to this role your application will not only be considered for this position, but your details will be stored on our database and may be considered for similar future positions that may arise. This means that the personal data contained in your application and provided to KPMG as part of the application process may be retained by us for up to 18 months from the date of your application and you hereby agree to that. If you do not wish your details to be stored on our recruitment database, please email careers@kpmg.ie stating this and we will ensure that such information is not stored other than for the purposes of this application.

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