Claims handler 12-Month FTC

Motor Claims Handler

Based in our Centre of Excellence in Wexford. The Claims Teams, based across Wexford & Blackrock, are responsible for meeting the insurance needs of our customers through both our broker and direct channels.

The successful candidate of this contract will administer and negotiate a portfolio of damage claims and other claims‑related activities on behalf of Zurich Insurance plc. Reporting to the Team Lead, the claims handler will work closely with claimants to provide excellent customer service and accurate claims advice while coordinating with internal functions such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed effectively and within handling authority limits.

Your Role

The successful candidate’s responsibilities include, but are not limited to the following:

- Establish timely, accurate, and consistent reserves and perform ongoing reviews throughout the claims cycle.

- Proactively manage a portfolio of cases to achieve settlement within the designated personal authority level, in line with established standards, procedures, and guidance.

- Drive cases to a timely and accurate resolution with an absolute focus on customer service.

- Provide a high standard of customer service and adherence to legal and regulatory requirements.

- Drive efficient and effective claims management processes by utilising industry‑leading telematics technology to achieve better outcomes.

- Strive for continuous improvement on claim file handling through feedback and support via the Quality Audit processes.

- Administer, investigate, and settle damage claims.

- Negotiate fair settlement in line with company standards.

- Liaise with customers, brokers, company service providers, and claimants in person, by telephone, and by written correspondence.

- Adhere to Central Bank compliance standards of operation.

- Ensure any arising issues are dealt with in accordance with Zurich standards and escalated in a timely fashion when appropriate.

- Maintain claims records in accordance with regulatory, statutory, and internal requirements.

Your Skills and Experience

Minimum Qualifications:

- A minimum of two higher level C3s/H5 subjects in the Leaving Certificate or a third‑level qualification (minimum Diploma Level 6 Standard), or equivalent industry qualification.

- Applicants should hold or have the desire to pursue a Certificate in Insurance Practice (CIP) and/or an Association of Insurance Institute ACII qualification. A comprehensive study support package will be provided.

Preferred Qualification & Experience:

- Strong customer service skills focused on the delivery of quality customer service.

- Strong verbal and written communication skills.

- Ability to prioritise and work to deadlines.

- Desire to learn and be flexible to business change.

- Ability to recognise and understand appropriate legislative and regulatory requirements.

- Working at all times lawfully and in accordance with pre‑defined regulatory compliance.

- Excellent communication and interpersonal skills, with a particular requirement for high‑quality telephone skills.

- Ability to work within a team environment focused on the achievement of both individual and team goals.

- An innovative approach to work, training, and problem‑solving.

- An enthusiastic and flexible approach that includes the ability to self‑motivate.

- Quick learning capabilities and an aptitude for understanding the variable elements of insurance products.

- Ability to resolve customer problems.

Additional Information

Primary work location is Wexford, Ireland. The position is Wexford‑based but occasional travel to other Zurich locations may be required.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application.

Who we are

Zurich is one of Ireland’s leading insurance companies providing a wide range of general and life insurance products and services. The company employs over 1,000 people across locations in Dublin and Wexford.

Zurich has a strong brand – with our 53,000 employees worldwide forming the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training and development. As a Zurich employee, you benefit from a multitude of advantages and a strong culture, characterized by acceptance, diversity, and team spirit.

At Zurich, we foster a culture of diversity and inclusion: our purpose and values are designed to protect, inspire confidence, and help our employees reach their full potential. We value and defend what is right, promoting equity among our professionals regardless of gender, disability, LGBTQ+, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose – Let’s Create a Brighter Future Together

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