Renewals Manager

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Job Category

Customer Success

About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we/'re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce/'s core values at the heart of it all.

The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organizations to secure every renewal. They are responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximizing the financial results for Salesforce.

Responsibilities

Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximize contract value while protecting and enhancing customer trust

Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal

Own, drive and manage the renewals process in collaboration with the account team

Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals

Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure

Provide executive management with complete visibility to renewals and solicit executive involvement as required

Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies

Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting

Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons

Required Skills/Experience

5+ years of demonstrated success in a Sales, Operations, Account Management

Strong customer management and negotiation skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level

Strong process management, financial acumen, and ability to apply strict policies.

Ability to react and adapt to potential rapid shifts in priorities and organizational policies

Fluent in Spanish as well as English

Desired Skills/Experience

Knowledge of salesforce.com product and platform features, capabilities, and best practices.

Fluency in Spanish language is preferred

Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.

Ability to manage transactions through every stage of the renewal cycle

Experience negotiating complex multi-year services contracts

Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.

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