House Manager

Family-owned and operated, the Moran Group is one of Irelands leading Hotel & Property Groups. We are recruiting for a talented House Managers to join the team to work within our multiple sites. Our Team Members are the key to our success and make us who we are. We believe it is imperative that when it comes to selecting the right people for the job, that we choose wisely. As hospitality experts our aim is to create a fair, welcoming, and enjoyable environment for our employees to work in and build rewarding careers. House Managers will be responsible for ensuring that our guests and patrons enjoy their experience with us through maintaining the highest possible levels of standards. is responsible for ensuring smooth and efficient operations. This person must create an exceptional climate of professional and personable service that creates memories by anticipating needs and exceeding expectations. About The Role Key Duties and Responsibilities To oversee the smooth running of all departments. To be responsible for all day-to-day queries, complaints, or problems that arise in the Business To ensure the highest level of customer care is always practiced. To assist with the training of employees where necessary. To liaise daily with Operations Manager to forecast business on a weekly basis and to plan accordingly. To assist and carry out training as required and to document the same. To ensure all back of house areas are clean at all times i.e. back hallways, staff canteen, changing rooms, and staff lifts and services areas. To attend the weekly heads of department meetings. To ensure that reasonable care is taken for the Health and Safety of yourself, other employees, guests, and any other persons on the premises. To observe all safety rules and procedures. Any other duties as directed by Snr Management Requirements Excellent spoken and written English Minimum of 1-2 years previous Manager Experience Highly organized Excellent Microsoft office skills; Word, Excel, and Opera Reservation Package A friendly positive can-do-attitude Must be fluent in English both written and oral Must have an excellent telephone manner Be committed to delivering exceptional service The perks Free meals on duty as well as breakfast to get you started and all-day tea and coffee Free annual flu jab Employee Assistance & Wellbeing program Death in Service/ Life Assurance Pension Plan- Non-Contributory Friends & Family rates Great location with easy access to public transport Save money with our Cycle to Work scheme and TaxSaver Scheme Staff summer parties & Christmas parties Required Criteria Excellent spoken and written English Minimum of 1-2 years previous Manager Experience Highly organised Excellent Microsoft office skills; Word, Excel, and Opera Reservation Package A friendly positive can-do-attitude Must be fluent in English both written and oral Must have an excellent telephone manner Be committed to delivering exceptional service Skills Needed Ability to Identify and Anticipate needs, Exceptional Customer Service Skills, Planning and Organising, Business Computer Systems About The Company The Red Cow Moran Hotel is owned and operated by the Moran Family. The Moran Family are a team with a reputation for success; recognised as experts in the Hospitality industry with a track record for delivering and exceeding expectations. The family collectively known as Moran Hospitality is made up of Tom Moran, the Principal, Tommy, Karen, Tracey, and Michael. In addition to the Moran Hotel we operate several other exciting venues: Red Cow Moran Hotel: "Luxury meets legacy at the Red Cow Moran Hotel, where Dublin's history shines with modern elegance." The Red Cow Inn: "A haven of hospitality, the Red Cow Inn serves tradition on every plate and comfort in every corner." Wren Urban Nest: "Nestled in Dublin's heart, Wren Urban Nest is where contemporary design and cozy comforts entwine." Buzz Nightclub: "Electrify your night at Buzz Nightclub, where the beats pulse and Dublin's spirit dances." Company Culture The Speaker Conolly: "Relish in timeless tales and pints at The Speaker Conolly, Dublin's home for heartwarming gatherings." Joining Our Team We are an equal opportunities employer that offers unrivalled career and professional development opportunities. If you have the right attitude and energy you can benefit from career progression opportunities. You will thrive as an individual and as part of a dynamic team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also offer unique and recognised training programmes to help in your professional and personal development. We are highly committed not only to sustaining and growing our business but also to upholding our Core Values Quality, Service, Price, Fairness and Honesty. Our Team Members are the key to our success and make us who we are. As hospitality experts, our aim is to create a fair, welcoming and enjoyable environment for our employees to work in and build rewarding careers. Company Benefits The Perks : Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Flexible schedule, Office perks, Employee development programs, Employee discounts, Free parking, Open office, Company retreats, Competitive salary, Life insurance, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Wellbeing Scheme, Social Opportunities, Employee Recognition Scheme Salary Not disclosed