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High Salary Application Support Engineer
4 weeks ago
Senior Application Support Engineer
We are recruiting for a Mid/Senior Application Support Engineer to join our client's Production Support team.
The team works in a high-profile, mission-critical environment within a Banking Environment.
The RoleIn this role, you will work with a collaborative team built on communication, focus, and motivation to deliver excellent service and support.
The team is responsible for troubleshooting incidents, both proactive and reactive in nature, across multiple applications.
- Manage stakeholders for supported applications.
- Troubleshoot and resolve Incidents & Service Requests.
- Perform Root Cause Analysis of Problem Tickets.
- Manage incident queues & incident intake channels.
- Take ownership of incidents & communicate with customers as required.
- Respond in a timely fashion to reactive or proactive incidents.
- Write reusable Knowledge Articles for Incident and Service Requests handled.
- Detailed accurate information in case documentation.
- Coordinate internally with other support groups in a timely fashion.
- Capable to lead the team.
To be successful in this role, you should have:
- Sound experience in a production support/application support role.
- Good hands-on experience of SQL and Unix, Shell Scripting.
- Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
- Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc).
- Experience/skill to interact with multiple Stakeholders (good communication and coordination).
Auditable knowledge of one or more of the following skills would be beneficial: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE Cognos.
Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long-term work Visa to apply.
