High Salary Application Support Engineer

2 weeks ago


Donegal, Ireland eir evo talent Full time

Senior Application Support Engineer

We are recruiting for a Mid/Senior Application Support Engineer to join our client's Production Support team.

The team works in a high-profile, mission-critical environment within a Banking Environment.

The Role

In this role, you will work with a collaborative team built on communication, focus, and motivation to deliver excellent service and support.

The team is responsible for troubleshooting incidents, both proactive and reactive in nature, across multiple applications.

  • Manage stakeholders for supported applications.
  • Troubleshoot and resolve Incidents & Service Requests.
  • Perform Root Cause Analysis of Problem Tickets.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communicate with customers as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Write reusable Knowledge Articles for Incident and Service Requests handled.
  • Detailed accurate information in case documentation.
  • Coordinate internally with other support groups in a timely fashion.
  • Capable to lead the team.
Your Profile

To be successful in this role, you should have:

  • Sound experience in a production support/application support role.
  • Good hands-on experience of SQL and Unix, Shell Scripting.
  • Good understanding and exposure to Monitoring tools (Geneos/Grafana/Splunk) and Scheduling tools (i.e Control M/Cronjobs).
  • Knowledge of ITIL based Production Support (i.e Incident, Problem and Change Management etc).
  • Experience/skill to interact with multiple Stakeholders (good communication and coordination).

Auditable knowledge of one or more of the following skills would be beneficial: GCP Tableau MSSQL Udeploy Terraform Jenkins SRE Cognos.

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long-term work Visa to apply.



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