Workshop Controller

As a Top 3 Hyundai Dealer in Ireland, Hutton & Meade has a prestigious reputation for delivering the highest quality within the Hyundai brand. It is our motivated and satisfied workforce that lies at the heart of our success. In return for our employees positive work efforts, we provide the opportunity of a long term career path working alongside our driven and dedicated team. At Hutton and Meade Ltd we are seeking an experienced Workshop Controller to join our aftersales team in Ballycoolin, Dublin 15. About the Role: As the Hutton & Meade Workshop Controller, you will manage and develop the Workshop, provide technical support to staff and customers. You will ensure that maximum utilisation and quality is achieved from the workshop and customer satisfaction is achieved. You will ensure that repairs and services to vehicles are carried out efficiently and to the highest possible standard. A high level of customer service and ensure customer concerns / queries are dealt with promptly and efficiently. Your role will ensure that our customers expectations are always met. Role responsibilities: Responsible for assisting in the control of service and repair work carried out in the workshop to maximise service sales and profitability. Controlling the workshop through efficient operation of the planner and loading the work for each technician Maximise profitability by driving workshop hours and be responsible for workshop loading, utilisation, efficiency productivity and our technicians clocked time on each job. The quality of work delivered is of paramount importance and you will be responsible for ensuring that there is a first-time resolution for every repair. Where instructions are unclear, communicate with the Service Adviser or directly by telephone with the customer to ensure clarity. Where required, meet personally with the customer to help identify problems such as intermittent faults Ensure that all work specified on the job card is carried out. Where work over and above that specified is identified, report the need to the Service Adviser. Oversee the team of Technicians and support the front of house Teams within the service department to deliver an outstanding Aftersales experience to our customers. Ensure that workshop housekeeping standards are maintained Report to the Service Manager any additional tools or equipment required to carry out work effectively. Communicate best practice solutions to colleagues in the workshop Ensuring all working practices comply with company, health and safety and manufacturer policy. Providing estimates for servicing and repairs and setting timescales. Maintaining thorough product knowledge and updating your knowledge through manufacturer led training Maintain special tools and personal hand tools to ensure safe working practice is achieved at all times. Defects should be reported immediately to the Service Manager. Monitor technical service bulletins. Road test vehicle and ensure quality checks are carried out and documented prior to release of the vehicle Audit technician reports and ensure the correct paperwork is submitted every time. What we are looking for: Demonstrable ability to meet and exceed targets Strong Technical knowledge Previous experience in a similar or technical role is essential. Demonstrate people management experience overseeing a large team Demonstrate effective persuasion skills and high levels of managerial ability IT Literate including Keyloop / SuperService a distinct advantage Self-motivating and able to manage own workload Excellent interpersonal skills A friendly and professional manner Highly organised and focused Attractive Salary available for the successful candidate. Skills: Management Technical motor