Reservations Manager Maternity Cover

Temple Bar Hotel Dublin is seeking a dedicated and enthusiastic Reservations Manager (Maternity Cover) to join our team at our unique four-star property, located in the heart of the city. This role is a Fixed Term Contract for a period of 6 months, commencing in November 2025. As the Reservations Manager you will be accountable for all individual reservations and ad hoc group bookings for the property, ensuring at all times that all sales opportunities are yielded and maximized. To provide the highest level of customer care and attention to detail to ensure no business opportunities are lost for the property. You will manage all guest issues and ensure response to all queries and recommend ways to increase revenue. To be fully aware of all Hotel facilities and services available and to use all opportunities available to promote these. To respond to all reservations enquiries in a timely and efficient manner in line with the Hotels policies and rate structure, according to the standards in place. Key Duties & Responsibilities In liaison with the Revenue Manager & General Manager to maximize bedroom occupancy and revenue Understand the competitive market place and implement approaches to ensure the property stays ahead of trends in the local mark Ensure implementation of Rooms management Sales plan, inspiring a pro-active approach to sales To assist the Revenue Manager to manage & administer GDS, third party websites and channel manager To liaise with the Revenue Manager to Compile weekly / monthly forecasts To manage and develop the Reservations Assistant, ensuring the workload is managed effectively Make reservations and enter information into the PMS as necessary Compile weekly Group and VIP list for distribution to all departments Manage group blocks, including organizing reservations and rates, responding to special requests for rooms and rates, and managing cut off dates, deposits and contracts Verifying commissions by ensuring all stays are invoiced correctly Covering the Revenue Managers responsibilities in case of their absence Follow through on no-show and late cancellation charges and ensure that all third party channels and CRS are updated accordingly Work closely with Front Office and other departments to ensure guests requests or package items are fulfilled by the appropriate department To attend daily operations meetings, revenue strategy & business review meetings and monthly HOD meetings as required Resolve guest complaints and implement changes to prevent future issues Monitor quality assurance program scores and guest feedback. Take corrective action when necessary Assist with preparation of the Rooms Sales annual budget and business plan Perform periodic system audits to ensure data quality and process integrity Monitor CRS and PMS interfaces Understand system connectivity and distribution to take advantage of revenue opportunities Attend weekly revenue management calls / meetings to ensure rates and occupancy are maximized Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines and GDPR To be aware of all reservation procedures and assist with reception duties when and if required Maintaining quality service by establishing and enforcing organization standard Creating an environment which promotes employee morale and encourages the team to have pride and commitment in their area of work To comply with statutory and legal requirements for Health & Safety, Fire, Hygiene, Licensing and Employment, ensuring that members of the team are trained and aware of these responsibilities Maintain a clean and neat appearance and work area at all times, business attire Requirements: Previous experience as a Reservations Manager and /or Assistant Reservations Manager role within a four star property in Ireland Experience using Opera Cloud Strong leadership and communication skills A passion for delivering memorable guest experiences Excellent organizational and time management abilities Working with us provides the following benefits to you: Staff Food: Complimentary meals during shifts Employee Assistance Program: Access to confidential support services for personal and professional well-being Staff Discount: Discounts on food, beverages, and stays across our global Ascott portfolio About Us Temple Bar Hotel is a brand of The Ascott Limited and it is certified as a Great Place to Work. The Ascott Limited Ireland Corporate Office is & management company/support office for The Ascott Limited's portfolio in Europe. At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives. A trusted hospitality company, Ascott's presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP, Preference, Quest, Vertu and Yello. Through Ascott Stal Rewards (ASR), Ascott's loyalty programme, members enjoy exclusive privileges and offers at participating properties. Intentional spacing Trading as: Temple Bar Hotel Dublin managed by The Ascott Limited Skills: Opera Cloud People Management Hotel Reservations Sales