[15h Left] Client Solutions Analyst

Client Solutions Analyst, Ireland
Fund Recs is an award-winning Irish Fintech, founded in 2013, dedicated to building the latest technologies to transform how data is managed, processed, and leveraged by the Funds industry.
Our no-code reconciliation and data transformation software takes on mundane, repetitive jobs and fully automates them, giving customers back valuable time to better serve their clients. Our platform supports over 3,000 users in more than 30 countries around the globe and we count some of the world’s largest financial services firms as clients. Industry leading fund administrators, depositories, audit firms, asset managers and 3rd party management companies trust Fund Recs’ software to deliver efficient solutions to mission critical problems across their businesses.
We’re going through a period of high growth and are just getting started. With our continuous investment in innovation and the deployment of new solutions, the opportunity in front of us is enormous.
Our team is expanding and has a global footprint of more than 50 people. We have offices in Dublin, Waterford and New York and remote employees spread out from the west coast of North America all the way to Melbourne. We work flexibly and operate as a remote friendly company so our team in the vicinity of offices can choose the home / office arrangement that works best for them.
About the role: We are looking for a highly motivated Client Solutions Analyst to join our Client Solutions team.
This is an exciting opportunity for a detail oriented, and solutions focused individual who is eager to begin or grow their career with a Fintech in the Funds and Asset Management Industry.
As a Client Solutions Analyst, you will work closely with the team to support client onboarding, assist with queries, and contribute to the continuous improvement of our processes. This role is ideal for someone who is highly organised, enthusiastic about technology, and passionate about delivering excellent client service.
About our Client Solutions team: Our team of approx. 15 operates globally with team members based out of Ireland, the US, Dubai and Australia, and supports clients right across the globe. Our clients are typically Fund Administrators, Fund ManCo’s, Depositories, Transfer Agents, Auditors, Investment Managers, and anyone who works within the Investment Fund world.
We are passionate about delivering first-class support for our clients and ensuring their experience of working with us and our products is a positive one; we pride ourselves on ensuring we’re there for our clients when they need us. Having our team spread across the globe also enables us to provide 24/7 support.
We have the opportunity to collaborate across diverse internal teams including Product, Solutions Engineering, GTM and more. Working alongside these teams enables us to grow and expand our skillset and offers opportunity to move into these teams in time, we believe our career ladders do not have to be linear and multiple opportunities are provided to our team to grow and enhance their career.
What you’ll do: Support the onboarding of new and existing clients to the Fund Recs platform
Ensure clients have everything required to perform their tasks within the Fund Recs platform and have the most automated solution possible.
Creation of templates to normalize and ingest Client data.
Creation of new recs end to end including, fund Setups, SFTP Mappings, Template mapping and Team / Client / User Setup
Assist in managing client relationships.
Effectively resolve client enquiries in a thoughtful and timely manner
Help prepare and deliver client training sessions (online and on-site)
Participate in testing new modules and functionality
Contribute to documentation and internal knowledge sharing
Collaborate with product and sales teams to share insights and feedback
Assist in identifying opportunities to improve and automate processes
What you’ll bring: A strong interest in financial services and technology ideally with some professional experience in these fields.
Excellent organisational skills and exceptional attention to detail
A flexible, adaptable, and solutions-focused mindset
Eagerness to learn and contribute to a high-performing team
Strong communication skills and a collaborative approach
Motivation to improve and automate processes wherever possible
A proactive attitude and willingness to take on new challenges
Nice to have: Exposure to fund accounting, reconciliation, or financial operations (internships or coursework welcome)
Familiarity with Excel or other data tools
Interest in Fintech, automation, and process optimisation
Interview process: A 45 minute call where we’ll ask you about your current and previous roles and explore some competency based questions with you.
A second round interview to meet our COO and to go through follow up questions.
We may follow up with a final stage interview, to discuss any feedback before making a final decision.
Our Benefits 25 days annual leave in year 1, with an extra day per year of service up to 30 days
5% employer matched pension contribution
Family Health Insurance coverage for you and your dependants through VHI
Professional Development budget up to €750 per year for short term learning opportunities
Tuition reimbursement up to €3,500 towards higher education fees
Career growth: we have a defined progression framework with regular promotion reviews – we want our people to grow with us
Gym membership: up to €350 per year towards a sports club subscription of your choice
Employee referral scheme: generous cash bonus available for successful employee referrals
Wellness: our team have access to an Employee Assistance Programme and we also run regular wellness talks for our team
Home office set up; budget towards the purchase of home office equipment and full tech set up
Generous paid leave for new parents
Volunteering leave to support the local communities in which we live and work
Peer led monthly lunch and learn sessions on topics suggested by our team
Diversity and inclusion are a priority for us, we embrace diversity in all its forms and our aim is for all team members to flourish and achieve their full potential. We are committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability or race. Treating people with respect, and providing equal opportunities for employment, growth and advancement is of the utmost importance to us.
Your privacy
Any information you submit through our job application process will be used for the purposes of assessing your fit for a role at Fund Recs. You can learn more about how your data is used and your rights in our privacy policy.

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