Front of House Porter

We have a fantastic opportunity for a Front of House Porter to join our team at the 4* Tower Hotel in Waterford City. Candidates must be available to work mid-week, weekends, and a combination of day and night shifts. The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district. We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way: Within the group is The 4* Royal Marine Hotel in Dn Laoghaire County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Kilkenny River Court Hotel, The 4* Tower Hotel & Leisure Centre in Waterford City, The Ravenport Resort in Curracloe, Wexford, and Whites of Wexford. The Candidate: The ideal candidate for this role will be a confident, organised person who has excellent attention to detail, will be motivated and have good social and communication skills. They will also have a flexible attitude towards shift work as the role will involve working midweek and weekends. The role: - Greet and welcome guests upon arrival, offering assistance with check-in/check-out procedures. Assist guests with their luggage, ensuring efficient transportation to and from their rooms. Complete the relevant daily checklists and handovers. Assist in the setup and breakdown of conference and banqueting events, including arranging furniture, tables, and equipment per the function sheets. Safely move and deliver conference materials, audio-visual equipment, and supplies to meeting rooms and event spaces. Work closely with event team, kitchen staff, and other hotel departments to ensure smooth event operations. Ensure good level of product and local knowledge for guests when requested. Ensure the cleanliness and tidiness of event spaces before, during, and after events. Assist in managing conference and banqueting equipment, including checking for damages and maintaining stock levels. Provide assistance to guests with special requests or any inquiries during their stay. Follow all hotel safety and security procedures, ensuring the safety of guests and staff. Rotation of night shifts. Key Skills & Qualifications: - Previous experience essential. Ability to work independently, demonstrating responsibility and reliability. Works calmly under pressure. Excellent organisation and attention-to-detail, especially during security checks. Great customer service and communication skills. Basic knowledge of computer systems is an advantage. Food and beverage service experience is desirable. Benefits: Hotel B&B discounts across the group. 20% discount on bar & restaurant food in a sister property. 10% discount on food for family occasions (groups of 20 or more). Comp golf available on Druids Heath to all Neville Hotel Team Members (T's & C's apply). Promotion of bike to work scheme and other commuting to work incentives. Meals during shifts. Free onsite tea/coffee. Opportunities for career progression. Employee of the Month and Employee of the Year. Employee referral bonus (T&C's applies). If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more (T&C's applies). Important Information: All applicants must have a PPS number and be eligible to live and work in the Ireland full time. You will be asked to provide documented evidence of eligibility. The Tower Hotel is committed to a policy of equal opportunities. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.