Operations Shift Lead

4 weeks ago

Dublin, Dublin City, Ireland Ooft Limited trading as Shuppa Full time

Overview We are looking for a hands-on, reliable, and proactive individual who loves detail and is seeking a role that is challenging and offers rapid progression. As an Operations Shift Lead, you will oversee the operation of a micro-warehouse with responsibilities relating to all aspects that are required to ensure the site operations run smoothly, including team management, customer service, and inventory management. The role is shift-based, working 41 hours per week across 5 days. A typical shift lasts 8 hours. Shift start times offered are 08:00 & 15:30. The Operations Shift Lead reports to the Strategic Operations Manager. Benefits: €32-33k salary, with equity options offered after 1 year of service 28 days paid holidays per year (including bank holidays) 20% discount on your shopping Opportunity to work directly with the founders Be part of a fast-growing company and a super-motivated team. Key performance objectives: Inbound Operations: Ensure 100% accuracy in receiving goods and timely storage of stock by overseeing inbound operations. Oversee inventory management to ensure 100% completion of scheduled cycle counting & stock adjustments to ensure stock accuracy. Manage the team to ensure 100% completion of all shift tasks and checklists (task assignment & completion). Outbound Operations: Manage order fulfilment to ensure orders are picked, packed, and dispatched within 4 minutes. Ensure the on-shift rider team meets on-time targets by leading, motivating, and energising them. Handle emergencies; escalate where unable to resolve yourself. Ensure deliveries are made to customers within target SLAs. Customer Service: Ensure customer service response time is less than 2 minutes with 100% first-call resolution. Shift Management Ensure 100% compliance on safety protocols & waste management procedures. Supervise warehouse operations during shift Identify improvement opportunities for operations. Conduct shift handover meetings. Report daily and weekly operational performance to the Strategic Operations Manager. About you Leader: You have experience leading frontline teams and know how to hit targets even under pressure. You have a positive attitude and love helping people do their best. Grit: Youve worked in fast-paced environments like Food, Retail, Hospitality, Warehousing, or similar. Owner mindset: You possess the confidence to take charge and lead shifts independently. Reliable: You're great at staying organised and solving problems on the go. You can follow processes and procedures accurately, every time. Adaptable: You can adapt well to change and handle uncertainty as we continue to grow quickly Great Communicator: Youre comfortable using technology and basic computer systems. Fluent English speaker Skills: Reliability Grit Integrity Leadership Communication Benefits: Company Shares Paid Holidays Performance Bonus

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