Claims Team Leader

Claims Team Leader page is loaded## Claims Team Leaderlocations: Wexfordtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 17, 2025 (12 days left to apply)job requisition id: R0014840Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.## Howden are delighted to have a vacancy as a Claims Team Leader who will be responsible for overseeing the processing and managing of all general commercial claims. The successful candidate will ensure that all clients receive a high standard of claims service. This role combines operational oversight, compliance, and people management to drive excellence in claims handling.## ## **About the Role:**## As the Claims Team Leader at Howden, you will lead and oversee all aspects of commercial and personal lines claims processing. Your primary responsibility is to ensure that clients consistently receive exceptional claims service. This position blends operational management, compliance oversight, and team leadership to achieve superior results in claims administration and customer satisfaction.## ## **Key Responsibilities:*** ## Supervise a team of claims executives and provide guidance and support as needed.* ## Develop and implement policies and procedures to improve efficiency and the quality of the claims handling processing.* ## Analyze claims data and prepare reports on claims trends and performance* ## Communicate with clients, stakeholders and other departments to manage claims effectively.* ## Conduct audits to assess compliance and service quality.* ## Champion best practices to serve clients’ interests at all times.* ## Provide ongoing support and training to claims team* ## Facilitate weekly team meetings to foster open communication, address challenges, and share best practices.* ## Conduct regular one-on-one sessions to monitor progress, set goals, and encourage professional growth.* ## Mentor and coach team members, leveraging their strengths and supporting them in areas requiring improvement.* ## Oversee the onboarding process for new staff in partnership with HR and Compliance, ensuring a smooth transition and full understanding of policies and procedures.* ## Promote a culture of continuous learning by supporting professional development opportunities and ensuring compliance with Continuing Professional Development (CPD) requirements.* ## Ensure that all team members follow central bank guidelines.* ## Build key relationships with internal stakeholders- MD’s, Regional Directors, Account Executives etc* ## Develop and nurture strong partnerships with key industry professionals and insurer claims departments.* ## Serve as the main point of contact for claims executive queries, providing effective solutions and timely support.* ## Collaborate with Marketing to produce claims documentation and promotional materials.* ## Ensure clear, consistent communication between offices to support centralized operations and functions.## ## ## **About You:*** ## Minimum 5 years’ experience in a claims/insurance function.* ## At least 2 years’ experience in a management or supervisory role.* ## CIP qualification in insurance* ## Demonstrated ability to inspire, motivate, and effectively manage teams in a dynamic environment.* ## Skilled in providing guidance and support for professional growth, fostering a culture of continuous learning.* ## Maintains a high level of integrity and upholds strong ethical principles in all professional interactions.* ## Exceptional interpersonal skills with a proven track record of building and maintaining client trust and satisfaction.* ## Embraces creative problem-solving, works collaboratively across functions, and consistently delivers results.## ## ## **About Howden Ireland:**## Howden Ireland is part of Howden, the global insurance intermediary group, and has over 500 employees across 28 local offices advising clients on their commercial insurance, personal insurance, health insurance, life and pensions and mortgage requirements. Our success is primarily down to the incredible people we employ.## For more information, please visitA career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:* Our successes have all come from someone brave enough to try something new* We support each other in the small everyday moments and the bigger challenges* We are determined to make a positive difference at work and beyond# # **Reasonable adjustments**We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours/* or hybrid working/*.If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require./*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.Permanent
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