Reservations Sales Agent

2 weeks ago

Dublin, Dublin City, Ireland Staycity Group Full time
Location: Dublin

Position: Reservations Sales Agent - German OR/AND Italian Speaking.

Full time permanent

Staycity is looking for a Reservations Sales Agent - German AND/OR Italian Speaking to join their Reservations Team, in the Dublin Head Office, on a full-time permanent basis. This is an opportunity to join the reservations team of the leading Aparthotel provider in Europe. Staycity provides a fun, fast-paced & committed team-orientated culture with a strong emphasis on collaboration and employee welfare.

You will be dealing with customers both internally and externally, so our ideal candidate would be someone with a strong customer focus. Staycity offers a competitive package, as well as the opportunity for growth and advancement.

Staycity Group's expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity Europe's premier Aparthotel provider. A fast growing company, with an average of 10 new aparthotels opening annually

Benefits:

We want you and your loved ones to thrive, we'll support your health, wellness, learning and development and if you decide it's time to start or grow a family rest assured we celebrate that too:

- Paid Maternity, Surrogacy, Adoptive & Paternity leave
- Comprehensive Health and Dental Insurance – from day 1.
- Annual leave: 25 days (plus Christmas Eve and Good Friday)
- Matched pension contributions.
- Competitive bonus.
- Staff rates: From €25 per night
- Education: Role-relevant higher-education expenses, including tuition and books
- Volunteer days: 2 paid volunteer days with registered charities
- EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

Key responsibilities as our Reservations Sales Agent will include:

As a Reservations Sales Agent, you are responsible for the management and processing of all inbound Sales and reservations enquiries from various channels, as well as answering customer/agent enquiries. The role also involves making and amending reservations, gathering lead enquiries for the Sales team, confirming group reservations and reporting daily sales along with performance indicators. You will qualify sales needs and where possible set up calls and meetings for the city Sales Managers.

From time to time, this role will also require the individual to undertake sales research, with the aim of assisting the sales team in identifying and developing new leads. Quality customer service is the priority. Because you are the first interaction the customer will have with Staycity, it is crucial to make their experience pleasant and as easy as possible.

Our ideal Reservations Sales Agent will have the following skills, knowledge and experience:

- It is essential the candidate has fluent English & Italian OR German, written as well as spoken
- Applicants should be proficient in Word, Excel and experience in Opera PMS is preferable
- The position requires an ambitious individual with excellent customer service skills, an excellent telephone manner and attention to detail
- The ideal candidate is an organised, target is driven individual with the ability to prioritise workload in an appropriate manner
- If you feel you are the right fit for this Reservations Sales Agent role then please click 'apply' now We'd love to hear from you

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