Digital Solution Engineer

Responsibilities (Text Only)

- Advance qualified pipeline revenue by demonstrating solution capabilities, addressing technical proof requirements, and securing the customer’s solution design endorsement.

- Own the technical win strategy for each opportunity. Engage with Business Decision Makers (BDMs) and Technical Decision Makers (TDMs) to translate their priorities and goals into a solution vision by addressing business challenges, prioritizing with business value, and leveraging deep Dynamics 365 Sales & Service applications (Sales, Customer Service, Contact Center, Field Service, Customer Insights, and LOB AI Agents) and Copilot Studio expertise to secure technical decisions.

- Orchestrate customer envisioning workshops, whiteboard design sessions, and compelling technical demos across Dynamics 365 Sales & Service applications, Copilot Studio, and AI Agents.

- Lead proof-of-Concept engagements for high-priority scenarios, document POC outcomes, and map customer solution requirements. Translate findings into detailed technical plans, including migration pathways to D365, recommended migration tools, milestones, and risk mitigation strategies, captured in a Technical Close Plan for seamless hand-off to SI partners.

- Showcase Microsoft’s unique value in AI-powered business process D365 solutions to win technical decisions against major competitors (e.g., Salesforce, Oracle, IFS, ServiceNow, Amazon Connect). Address technical blockers such as AI-related compliance, privacy, or security concerns early, developing mitigation plans to instill confidence in D365 solutions.

- Drive proof-based differentiation through architecture design sessions and pilot deployments, highlighting how Dynamics 365 meets customer needs better than competitors, thereby increasing win rates and displacing incumbent solutions.

- Leverage the Microsoft partner ecosystem to enhance and scale solution delivery, ensuring their industry or domain expertise complements the sales strategy. Orchestrate co-selling and co-innovation with partners, including FastTrack and ISV providers.

- Work closely with the Customer Success Unit (CSU)/Partners to ensure customers realize value from their Dynamics 365 investments. Secure a clear deployment plan with success metrics and adoption milestones. Drive early adoption of features like Copilot Studio and AI Agents by capturing usage intent during pre-sales and incorporating it into the Technical Close Plan.

- Commit to ongoing professional development to maintain expert-level product knowledge and strategic sales skills. Complete all required training and certifications by deadlines, demonstrating growth and adaptability. Achieve at least Level 200 proficiency in consultative selling and Level 400 mastery of Dynamics 365 solutions for key workloads.

- Proactively share insights from wins and losses with the broader SE community to scale best practices and learnings.

- Act as a technical thought leader by sharing best practices (e.g., architecture deep dives) and delivering content at readiness events (e.g., Field Advisory Board, Community Calls). Provide insights on identifying and winning opportunities to increase D365 solutions understanding and capabilities.

- Address solution architecture considerations and handle competitive objections.

- Assist in formalizing customer proposals.

Qualifications (Text Only)

Required/minimum qualifications

- Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND technical pre-sales or technical consulting experience OR equivalent experience.

- Proficiency in Dutch language is a must.

Additional or preferred qualifications

- Previous experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.

- Certification in relevant (Microsoft or industry) technologies or disciplines (e.g., Microsoft Office 365, Power BI, Azure Administrator, Architecture, and Development exams, Cloud Platform Technologies, Information Security, Architecture).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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