Service Advisor

1 week ago

Clonmel, Ireland Laharts Full time

Laharts Skoda are looking to recruit an Experienced Customer Service Advisor to join our Aftersales team in Clonmel.

Responsibilities & Qualifications

- Manage service customer appointments efficiently and liaise with customer as appropriate

- Dealing with customer requirements for service and repair in an efficient and courteous manner both by phone and service reception

- Liaise with Workshop, Warranty and Parts Department.

- Achieve consistently high standards across the dealership and identify new ways to increase the performance

- Determine workshop availability on booking system and manage bookings to ensure maximum workshop efficiency

- Maintain high levels of customer service whilst offering advice to customers regarding technical issues, costs, completion times etc.

- Keep customers up-to-date on progress of each vehicles undergoing maintenance and agree on any additional work required.

- Deliver highest levels of customer satisfaction and retention.

- A passion for excellence in customer service

- Minimum of 2 years' experience in a similar Service Advisor role

- An enthusiastic, positive results orientated approach which demonstrates exceptional levels of customer care

- Experience in managing customer accounts

- Excellent Interpersonal skills and be highly motivated, Fluent written/spoken English with excellent communication and organisational skills

- Strong Computer Skills including MS Office

- Full clean Irish driving license

What we offer

- Performance Bonus

- A clean and safe working environment

Job Type

Permanent

- Bike to work scheme

Schedule

- Monday to Friday

Supplemental Pay

- Performance bonus

Experience

- Service Advisor: 2 years (required)

Licence/Certification

- Full Driving Licence (required)

Location Clonmel

Salary Competitive Salary & Bonus Package

Benefits Competitive Salary

Closing Date 31/12/2025

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