▷ [Immediate Start] Support Engineer - ASV, Amazon Smart Vehicles
6 days ago
Support Engineer - ASV, Amazon Smart Vehicles
Do you have a passion for Automotive?
Do you want to challenge the status quo of the in-car experience?
Do you want to take on very ambiguous problems, have an impact, and be part of a collaborative, cohesive team?
If you answered yes to these questions, we have a dream job for you.
As a support engineer on the Partner Integration Team, you understand the business impact of support decisions. You drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation. You think proactively and work to prevent support issues before they are realized. You participate in design reviews to identify and mitigate support risks. You work closely with development, TPM, and QA teams to improve the change management life-cycle. You have a deep understanding of production architecture and are familiar with operating system best practices. You identify and drive small production architecture changes. You'll work closely with the Partner Integration Engineering (PIE) team to improve efficiencies and our partner's experience adopting and integrating Amazon Digital Cabin. You can influence the PIE team's roadmap with fresh ideas and innovative solutions and bring your unique perspective to solving complex solutions.
Key Job Responsibilities
At Amazon, we hire the best minds in technology to innovate and build on behalf of our customers. The challenges SE's solve for at Amazon are big and influence millions of customers, sellers, and products around the world.
1. Propose improvements to our existing processes in order to improve the team’s speed, quality and efficiency.
2. Be responsible for delivering tools and services to simplify the process for our partners. You will design and own solutions to simplify internal team processes, launch readiness operations, and productions launches.
3. An ideal teammate is passionate about Alexa and has a track record of success in delivering new features and products. A commitment to teamwork, knowledge of complex systems, strong CS fundamentals, experience developing new systems and improving operational efficiency, and strong communication skills (to both business and technical partners) are absolute requirements.
A Day in the Life
This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success. Some of the key job functions of the support engineer are:
1. Provide first level of support for handling Jiras, tickets, operational issues from production services.
2. Provide engineering support of our incoming Jiras, tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
3. Work on maintenance driven coding projects, primarily in Python.
4. Read and understand scripts and make code fixes to resolve issues.
5. Develop tools and automate manual operational tasks and easy maintenance of our services.
6. Build monitoring metrics dashboard, and report system health and support status metrics.
7. Work with remote teams for handing-off or taking over active support issues and to create a team specific knowledge base and skill set.
BASIC QUALIFICATIONS
1. 4+ years of software development, or 4+ years of technical support experience.
2. Experience scripting in modern program languages.
3. Experience troubleshooting and debugging technical systems.
4. Experience in agile/scrum or related collaborative workflow.
5. Experience troubleshooting and documenting findings.
PREFERRED QUALIFICATIONS
1. Knowledge of distributed applications/enterprise applications.
2. Knowledge of UNIX/Linux operating system.
3. Experience analyzing and troubleshooting RESTful web API calls.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
#J-18808-Ljbffr
-
Support Engineer
3 days ago
Dublin, Ireland Amazon Full timeSupport Engineer - ASV, Amazon Smart Vehicles Do you have a passion for Automotive? Do you want to challenge the status quo of the in-car experience? Do you want to take on very ambiguous problems, have an impact, and be part of a collaborative, cohesive team? If you answered yes to these questions, we have a dream job for you. As a support engineer on...
-
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
-
Dublin, Ireland Amazon Full timePLEASE NOTE THIS IS A POSITION TO START IN 2025 - We do not offer any 2024 start date. Amazon Operations is the backbone of the Amazon customer experience. With over 50 fulfilment centres, hundreds of delivery stations, and tens of thousands of employees, the team works together to efficiently deliver items to customers. In the fulfilment centres, millions...
-
Dublin, Ireland Amazon Full timeSoftware Development Engineer, Alexa Smart Home We're in search of a Software Engineer to help us create rich, new environments leveraging the latest advancements in AWS to build services for Alexa Smart Home experiences. The experiences we build drive step changes in our homes and businesses. Our forays into this bold new world are just beginning. Amazon...
-
[Immediate Start] Cloud Support Engineer
3 days ago
Dublin, Ireland Amazon Full timeAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the global market leader and technology forerunner in the Cloud business. As a member of the AWS Support...
-
Dublin, Ireland Amazon Full timeSecurity Cloud Support Engineer- Portuguese Speaker Job ID: 2779766 | Amazon Web Services EMEA SARL (Irish Branch) ABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and...
-
Dublin, Ireland Amazon Full timeJob ID: 2812510 | Amazon Web Services EMEA SARL (Irish Branch) We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures. Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth...
-
Dublin, Ireland Amazon Full timeJob ID: 2812510 | Amazon Web Services EMEA SARL (Irish Branch) We know the technology intimately and eagerly keep abreast with where it is moving. It is through this passion that we support our customers in their innovative ventures. Members of the AWS Cloud Premium Support team are at the forefront of Cloud technologies, interacting with the full breadth...
-
Dublin, Ireland Amazon Full timeSoftware Development Engineer, Aurora Control Plane AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry. As a...
-
Graduate Cloud Support Associate
7 days ago
Dublin, Ireland Amazon Full timeGraduate Cloud Support Associate - July 2025 start, Support Engineering Job ID: 2747165 | Amazon Web Services EMEA SARL (Irish Branch) **This is a permanent full-time role starting in July 2025** We’re on the lookout for the curious, those who think big and want to define the world of tomorrow. At Amazon, you will grow into the high impact, visionary...
-
Dublin, Ireland Amazon Full timeWould you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances? The Alexa Connect Kit Team is seeking a Software Development Engineer to help develop new solutions focused on improving the quality, diversity, and customer experience of smart home devices. The Alexa...
-
Dublin, Ireland Amazon Full timeWould you like to be a part of building out the future of Smart Home Devices? Want to join a team that enables device makers to build smart home appliances? The Alexa Smart Home team is focused on making Alexa the user interface for the home. Customers love using Alexa to interact with their homes through natural commands and intuitive interfaces. We are...
-
Dublin, Ireland Amazon Full timeJob ID: 2880616 | Amazon Web Services EMEA SARL (Irish Branch) Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of...
-
Dublin, Ireland Amazon Full timeAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. As a...
-
Software Development Engineer
7 days ago
Dublin, Ireland Amazon Full timeSoftware Development Engineer - SDE2 / AWS | Amazon OpenSearch, Amazon OpenSearch AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features...
-
Dublin, Ireland Amazon Full timeSupport Engineer, Amazon Foundational Security Services Job ID: 2859752 | Amazon Development Centre Ireland Limited At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and...
-
Application Engineer, Amazon
1 week ago
Dublin, Ireland Amazon Full timeWork hard. Have fun. Make history. The mission of the Catalog Support and Programs (CSP) team is to provide a single point of contact for item-related problems and issues related to all retail and merchant catalog. As a member of Amazon Selection and Catalog Systems team, you’ll play a key role in driving Amazon’s business. You will be responsible for...
-
Dublin, Ireland Amazon Full timeJob ID: 2838240 | Amazon Data Services Ireland Limited Come and build innovative services that protect our cloud from advanced security threats! As a Security Engineer on our team, you’ll help build and manage services that detect and automate the mitigation of cybersecurity threats across Amazon’s infrastructure, including advanced persistent threats....
-
Dublin, Ireland Amazon Full timeSoftware Dev Engineer, Amazon Foundational Security Services Amazon Security is looking for a Software Development Engineer (SDE) who is excited about designing and building services that solve complex, ambiguous problems at the scale of all of Amazon. This role will become part of a team creating a service that will lay the foundation for next generation...
-
Networking Cloud Support Engineer
1 week ago
Dublin, Ireland Amazon Full timeABOUT US Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical...
