15h Left VCF Senior Technical Support Engineer

VCF Senior Technical Support Engineer - Storage The VMware Cloud Foundation Division enables organizations around the world to run their business critical and modern applications in a secure, resilient, and cost-efficient manner.
With our flagship product VMware vSphere, and our industry-leading technologies including vSAN, NSX and Aria, Broadcom customers receive the scale and agility of a public cloud with the security and performance of a private cloud.
The Elevator Pitch: Why will you enjoy this new opportunity? Do the words ISCSI, Fabric, SAN, NVMe, IOPS and Arrays catch your attention? Do you thrive on learning new Storage Technologies and expanding your existing storage technology expertise? What about solving storage issues from simple to highly complex?
Storage Technical Support Engineers (TSEs) are the lifeblood of Global Support, passionate about helping Broadcom customers and committed to solving their most complicated issues in a timely fashion. As a Senior Technical Support Engineer, you are the trusted ally of our global customers and the expert they turn to for troubleshooting, diagnosis, and resolution.
What are the performance outcomes over the first 6-12 months you will work toward completing? As a Senior Technical Support Engineer, we will take your current expertise and expand your storage knowledge to new heights. You could be partnering with our customers to troubleshoot, understand and overcome challenges in their storage environments.
What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Our Technical Support Engineers are trusted advisors and experts that Broadcom customers seek out when they have a question or issue. The responsibilities for this role include:
Engaging with global customers via email, and/or virtual collaboration sessions.
Troubleshooting with global customers and/or reproducing issues in a lab environment.
Consistently documenting your interactions with customers or internal stakeholders regarding an issue, its scope and the steps taken to diagnose & resolve it.
Partnering with internal stakeholders like engineering, field teams and other technical experts to drive resolution to critical situations
Collaborating with experienced Senior engineers to troubleshoot complex environments, review logs and communicate detailed action plans.
Researching issues via our internal knowledge base.
Creating and updating knowledge base articles.
Creating training material and coaching/mentoring new team members.
Maintaining a positive customer experience in every interaction.
Driving global escalations toward resolution and generating Root Cause Analysis reports
Completing various self-paced training programs designed to further enhance your skills.
Requirements: Proficient in SAN/NAS, storage protocols (iSCSI, NFS, Fibre Channel), enterprise storage (vSAN, NetApp, EMC), and cloud storage (AWS S3, Azure Blob)
Skilled in data protection, disaster recovery, replication, and storage management tools
Experienced with VMware vSphere, vCenter, Hyper-V; strong in VM provisioning, HA/DRS, and containerization (Docker, Kubernetes)
Added advantage: Good knowledge of TCP/IP, VLANs, routing (OSPF, BGP), VPNs, and firewall management (Cisco, Fortinet)
Familiar with SDN (VMware NSX), cloud networking (AWS VPC, Azure VNets), and automation tools (Ansible, Terraform).
5+ years of industry experience in the Virtualization domain.
Bachelor's degree. Relevant years of experience in lieu of degree may be considered.
VMware by Broadcom is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware by Broadcom is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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