Current jobs related to Service Lead 3 Days Left - Dublin, Dublin City - CPM


  • Dublin, Dublin City, Ireland Cubic 3 Full time

    The CompanyCubic³ provides advanced software-defined vehicle solutions to over 200 countries. Our intelligent connectivity empowers leading automotive, agriculture, and transportation OEMs to deliver innovative, compliant in-vehicle experiences tailored to local market needs.We foster a culture of empowerment, responsibility, and leadership at all levels....


  • Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair Labs are currently recruiting for a Business Analyst to join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Ryanair Labs is the technology brand of Ryanair. Labs is a state of-the-art digital & IT innovation hub creating...


  • Dublin, Dublin City, Ireland Comer Group Ireland Full time

    Join Our Growing Team at Property Number One Ballsbridge Are you a highly professional, customer-focused individual with a passion for excellence? Due to continued growth, we are seeking a Concierge to become the face of our dynamic team at Property Number One Ballsbridge. This is a unique opportunity to take ownership of front-of-house operations, provide...


  • Dublin, Dublin City, Ireland Ryanair Ltd. Full time

    Ryanair are currently recruiting for aLead Audit Engineerto join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.Duties:- Oversight of all Engineering Audit Findings.- Ensure all Finding are closed in a timely manner.- Providing...


  • Dublin, Dublin City, Ireland Forte Recruitment Specialists Full time

    My client, a leading property and hospitality group seek a part-qualified accountant for their growing business. This role will suit a part-qualified looking to develop their career and gain more commercial experience, in a dynamic and growing organisation, which will offer scope for career progression. There is a competitive salary on offer for the right...


  • Dublin, Dublin City, Ireland Xeinadin Group Part time

    Company DescriptionXeinadin was established in 2019 when more than 100 successful, independent, business advisory and accountancy practices across the UK and Ireland came together to re-imagine the future of accountancy. Our collective mission to provide locally forged, trusted business advice to SMEs through forward-thinking, close-knit relationships...


  • Dublin, Dublin City, Ireland Primtac Personnel Full time

    Key Responsibilities: Manage end-to-end customer service process for vehicle servicing Greet customers and handle service bookings via phone, email, and walk-ins Coordinate workshop scheduling for service, maintenance, and repairs Keep customers updated on vehicle progress and additional work needed Process payments and explain completed work upon vehicle...


  • Dublin, Dublin City, Ireland Avista Full time

    Avista is a progressive organisation, providing a wide range of services including Day, Residential and Respite supports to both Children and Adults in various locations across 3 Regions. The organisation is looking for Candidates who are committed to supporting people with Intellectual Disabilities and their families, in a Person Centred, Community Based,...


  • Dublin, Dublin City, Ireland Oliver James Full time

    Oliver James have partnered with a leading Financial Services client who are seeking an AI Engineer to join their rapidly growing team on an initial 6 month day-rate basis. The role: Design and develop AI/ML models and scalable solutions using LLMs, NLP, and deep learning Fine-tune prompts and models to align with user needs and business goals Integrate AI...


  • Dublin, Dublin City, Ireland Smyth Recruitment Full time

    Due to continued success, my client based in the Dublin 2 area is looking to recruit aFacilities Manager for an immediate start. The role in a nutshell: Reporting to the Account Manager, you will oversee both client relationships and the day-to-day operational delivery of a large client campus. A strong focus on office services and hospitality is required....

Service Lead 3 Days Left

1 month ago


Dublin, Dublin City, Ireland CPM Full time
Every member of the CPM team contributes to the overall growth of our business. People are at the core of CPMs business proposition so as a key member of the QSP team this role is expected to make a significant contribution to delivering value for our client demonstrating initiative to drive best practice and continuous improvement. A "can-do" attitude combined with a customer-centric focus is essential for success in this role.

The Service Lead is a key link in the relationship between CPM our client Diageo and their On-Trade customers. The primary focus of this role is to drive improvement in beer dispense quality standards across the region. The Service Lead will act as the 'Guardian of Quality' across all On-Trade outlets within his specific geographical territory to identify and rectifying beer quality issues that Diageo customers are facing. This role is also a key link between the Diageo Regional Quality Manager and the CPM Guinness Quality Team.

Whilst this role is required to support the Field Quality Manager (Service) in the north east Diageo sales territory, the successful candidate may be required to work in other regions of the country depending on business needs as and when required

Key Responsibilities:

- Work closely with the Diageo Regional Quality Manager to help improve beer quality across the region.
- Use the results of the 7cs surveys completed by the CPM Dispense Team to identify and resolve serious beer dispense issues across the region to improve overall beer quality.
- Be a senior point of escalation for resolution of beer dispense issues.
- Be the "subject matter expert" when advising Diageo On-Trade customers about beer dispense best practise.
- Advise Diageo On-Trade customers on how to improve their current beer dispense systems and the financial support that is available through the Diageo cold room grant process.
- Audit and sign off on any improvements to beer dispense cooling systems completed by Refrigeration Contractors before any Diageo financial support is agreed.
- Support the Service Manager with surveying, planning and allocating resources to ensure all Service work is completed in an efficient manner
- Auditing service work to ensure it has been completed to the highest standard and confirm that all equipment used has been accurately recorded and accounted for.

·Provide support for the Service Manager during periods of leave/absence in specific areas.

·If necessary, during peak periods, assist with the installation and withdrawal of Diageo beer dispense equipment as required by the Service Manager.

·Build and maintain strong customer & internal relationships.

·Deliver the KPI's against SLAs within your hub.

·To operate in an effective, efficient and professional manner when completing all tasks and representing CPM and client.

·To work within industry health and safety standards.

·To generate new ideas and ways of working.

·To consistently strive to reach highest standards of performance for customers.

.To undertake any other duties and responsibilities as instructed by your line manager

Experience:

· A minimum of 3-5 years' experience in the Service side of the business.

· Able to demonstrate a strong understanding of the installation and withdrawal of beer dispense equipment.

· Excellent knowledge of refrigeration specifically related to beer dispense.

· Can demonstrate experience in surveying service work to a high standard.

· Knowledge and experience of beer dispense fault finding.

· Excellent Interpersonal and communication skills

· Ability to build and maintain excellent client and customer relationships.

· Can demonstrate a clear ability to handle client and customers in a professional manner

· Strong MS office experience i.e. Outlook, Word and Excel

· Technology competent with CRM Systems and Analytical Tools such as Power Bi and Salesforce.

· Target driven with proven record of achieving KPI's

· Organised and can manage a host of priorities

· Excellent commercial awareness

· Energetic and enthusiastic

· Full driving licence is essential

#J-18808-Ljbffr