Operations Energy Advisor

About the Role Base Location: Dublin Salary: circa €34,335 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. Working Pattern: Permanent | Full Time | Flexible First options available What is the Role? At SSE Airtricity, we're shaping the future of energy - and we want you to be part of it. As we upgrade our Billing and Customer Record Systems, we're creating exciting opportunities within our Energy Advisory team in Dublin. These full time permanent roles are ideal for people who love solving problems, working collaboratively, and making a real difference for customers. If you bring energy, enthusiasm, and strong customer or administrative experience - we'll give you the tools, training, and support to shine. As a Operations Energy Advisor, you will answer inbound customer queries and be the first point of contact for SSE Airtricity through all of our channels. We believe in treating our customers like family and always going the extra mile in whatever we do. We are looking for passionate, motivated and hardworking people to join our team Throughout your time with SSE Airtricity, you will be trained to be multi-skilled to support across other departments and adapt to different business needs where required. These areas may include our Customer Service and back office teams. You will: Take ownership of customer interactions - resolving payment issues quickly and professionally Manage and prioritise overdue accounts, focusing on aged debt recovery Communicate with customers through phone, email, and written correspondence to maintain strong relationships and clear updates Ensure all activity complies with Utility Regulator (UR) and Commission for Regulation of Utilities (CRU), Engage Code and Data Protection Work collaboratively with colleagues, customers, and third-party partners to arrange payment plans and keep accounts up to date You have: Experience in a customer-facing or operational environment (contact centre or similar) Strong communication skills with the ability to handle sensitive conversations confidently Excellent organisation and time management, with the ability to meet deadlines A flexible approach, comfortable supporting other teams when business needs change Sharp attention to detail and a commitment to achieving positive outcomes for customers About our Business SSE is a multinational energy company listed on the FTSE 100, with a vision "to be a leading energy company in a net zero world". We're investing £24bn+ by the end of the decade to help deliver our Net Zero Acceleration Programme. Part of SSE Plc, Energy Customer Solutions is the Customer facing division - providing energy and low carbon solutions to over 1.3million customers. We have a strong market position with great customer relationships and expert customer teams working in Belfast, Cardiff, Dublin, Perth, and Reading. Energy Customer Solutions is made up of 2 external brands; we operate under the brands SSE Airtricity (Ireland) & SSE Energy Solutions (GB). SSE Airtricity is Ireland's second largest and fastest growing energy provider, supplying around 800,000 domestic and commercial gas, electricity and home energy services customers in the Republic and Northern Ireland. Around 40% of the electricity SSE Airtricity supplies to its customers on an island basis is generated from renewable sources - the greenest energy supply of any provider on the island and over three times the average on an all-island basis. We have ambitious targets to help our customers on their journey to Net Zero by increasing the accessibility of green energy solutions through the provision of customer-driven propositions and we're a partner to customers and stakeholders as they seek ways to respond to the climate crisis. Help us power change. What's in it for you? An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site. As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more. Next Steps All applications should be submitted online, and we'll be back in touch after the vacancy closing date to let you know the outcome. EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check. INTERNAL: As a courtesy, please let your current line manager know you are applying. To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process click the Continue to Application below.