Customer Success Manager EMEA

2 weeks ago

Dublin, Dublin City, Ireland beBee Careers Full time

We are seeking a talented and motivated individual to join our team as a Technical Account Manager in EMEA. As a Technical Account Manager, you will play a critical role in driving customer success and adoption of our comprehensive product suite.

About the Opportunity

You will have the opportunity to work closely with customers to understand their needs, develop tailored account strategies, and provide a seamless customer experience. This role requires a passion for delivering top-tier customer experiences and helping both customers and internal teams succeed.

Responsibilities
  • Manage a portfolio of EMEA-based customers, ensuring their success and satisfaction through proactive engagement and issue resolution.
  • Develop and execute account strategies to drive customer adoption and retention.
  • Collaborate with internal teams to gather feedback and advocate for customer needs.
  • Identify opportunities for product adoption and drive feature utilization.
  • Provide best practice advice and guidance on Rippling's products and services to customers.
Requirements
  • 3+ years of experience in a customer-facing role at a SaaS company, preferably in technical account management or a similar function.
  • Experience with payroll or HRIS/HR/HCM SaaS platforms is a plus.
  • Proven ability to manage a scaled book of business and build strong customer relationships.
  • Excellent time management and problem-solving skills.
  • Fluency in German or French is a plus.

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