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About the Role

We are seeking an experienced Property Claims Technical Expert to join our GI Claims team at Zurich Insurance Group. This role will encompass a combination of technical property claims handling in addition to supporting the wider Property Claims team with technical development and upskilling.

The successful candidate will manage a portfolio of technical property claims to ensure the appropriate claims strategy is deployed and will act as a technical referral point to ensure provision of excellent claims service across the Property claims portfolio.

This role will assist with enhancing technical expertise across the Property claims team and will complete regular reviews of portfolios and KPI's to identify improvement actions.

The Property Technical Team Lead will oversee this position, which will work closely with other internal operations, such as Underwriting, Finance, and Sales & Distribution to ensure all areas of the business are managed according to the Zurich Way of Claims.

This position will play an integral role representing the Zurich brand in technical property claims to our customers. The successful candidate will be fully supported for career advancement and progression in their area of interest.

Your Key Responsibilities

• Investigate, negotiate, regulate, and settle technical property claims in the most effective, efficient way whilst delivering a customer-centric claims service, in a manner which supports Zurich Basics.
• Provide technical guidance and support to the Property Claims team with a clear focus on upskilling and capability development.
• Proactively manage a portfolio of cases to achieving a settlement, within the designated personal authority level.
• Promptly handles and resolves enquiries from both customers and internal/external contacts to ensure delivery of a focused claims service within own authority limits in accordance to reserving philosophy.