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Customer Experience Manager

2 weeks ago

Cork, Cork, Ireland TN Ireland Full time
About the Role

The Customer Experience Manager will be responsible for handling complex customer cases, delivering high-quality solutions in a timely manner.

This individual must possess strong problem-solving skills, excellent communication abilities, and experience managing multiple priorities.

Key Responsibilities:
  • Prioritize and manage multiple customer cases simultaneously, ensuring seamless issue resolution.
  • Develop and maintain effective relationships with customers, fostering trust and understanding.
  • Analyze and address customer concerns, providing tailored solutions and escalating when necessary.
  • Stay up-to-date on company policies and procedures, applying this knowledge to deliver exceptional customer experiences.