Platform Architect Lead

2 days ago

Dublin, Dublin City, Ireland beBeeServiceNow Full time €100,000 - €150,000
Job Title: ServiceNow Platform Architect

We are seeking an experienced professional to play a critical role in supporting our existing ServiceNow platform with strategic oversight, leadership, and technical ownership.

The ideal candidate will have a strong background in IT, with at least 5 years of experience in ServiceNow platform ownership and architecture. They will be responsible for leading the design and development of ServiceNow modules, ensuring platform performance, security, and data integrity across all modules.

The successful candidate will also have excellent communication, leadership, and stakeholder management skills, with the ability to deliver complex projects in a hybrid work environment.

  • Key Responsibilities:
  • Provide strategic leadership and technical ownership of the ServiceNow platform
  • Collaborate with business and IT stakeholders to determine how the ServiceNow platform can be leveraged to help reach organizational goals
  • Oversee platform governance, including change management, release management, and compliance
  • Define and maintain the ServiceNow roadmap aligned with enterprise IT strategy
  • Lead the design and development (implementation where new) of ServiceNow modules including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others
  • Ensure platform performance, security, and data integrity across all modules
  • Lead and mentor a team of ServiceNow developers and administrators
  • Manage integrations between ServiceNow and other enterprise platforms (e.g., LeanIX, OneTrust, Saviynt, Snowflake)
  • Monitor ServiceNow releases and innovations, and assess their applicability to the firm's environment
  • Support M&A integration efforts by onboarding new entities into the ServiceNow ecosystem
  • Support and guide the development and maintenance of platform documentation, standards, and best practices
  • Requirements:
  • Bachelor of Science (BS) in Computer Science, Information Systems, or equivalent work experience
  • 10+ years of experience in IT, with at least 5 years focused on ServiceNow platform ownership and architecture
  • Proven experience leading ServiceNow implementations and/or managing enterprise-scale platforms
  • Deep knowledge of ServiceNow modules, architecture, and data model
  • Experience with scripting (JavaScript, Glide), Flow Designer, and Integration Hub
  • Familiarity with ServiceNow APIs (REST/SOAP) and integration patterns
  • Strong understanding of ITIL processes and enterprise service management
  • Experience with M&A integration projects and onboarding new business units
  • Excellent communication, leadership, strategic thinking, and stakeholder management skills
  • Ability to deliver complex, time-sensitive projects in a hybrid work environment

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