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Helpdesk Support Professional

1 week ago

Sligo, Sligo, Ireland HCLTech Full time

What We Do:

HCLTech is a global technology company that provides a wide range of IT services, including technical support, consulting, and outsourcing.

Our team of experts works closely with clients to understand their business needs and develop tailored solutions to drive business growth and success.

Role Summary:

We are seeking a highly skilled Desktop Support Engineer to join our team, providing technical expertise to clients and driving business success through innovative solutions.

Responsibilities:

  • Provide comprehensive technical support to clients, addressing hardware and software issues, and performing necessary repairs and maintenance tasks
  • Collaborate with cross-functional teams to resolve complex technical problems and ensure smooth operations
  • Maintain accurate records of client interactions, including ticket progress and issue resolutions
  • Stay up-to-date with the latest technologies and industry trends to provide expert guidance to clients

Qualifications:

  • A degree in Computer Science or a related field, or equivalent work experience
  • Proven experience in desktop support, helpdesk operations, or a related field
  • Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
  • Familiarity with Microsoft Office 365, Windows Operating Systems, VPN client software, and Remote Desktop tools

Benefits:

  • A competitive compensation package, including bonuses and benefits
  • Opportunities for professional growth and development, including training and mentorship programs
  • A dynamic and inclusive work environment, with a focus on employee well-being and work-life balance