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Executive Leader, Competitive Strategy and AI Innovation

3 weeks ago

Dublin, Dublin City, Ireland Servicenow Full time

About Us

ServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Job Description

The Senior Manager, Market Intelligence - AI Market Insights will drive strategic competitive initiatives critical to ServiceNow's continued market leadership. You will lead the formulation and execution of competitive strategies, particularly focused on Generative AI and Agentic AI, and play a pivotal role in shaping product and go-to-market (GTM) programs.

Key Responsibilities

Develop and implement competitive GTM programs designed to enhance ServiceNow's market positioning and drive revenue growth.Define and execute ServiceNow's competitive strategy in the areas of Generative AI and Agentic AI, ensuring competitive differentiation and market leadership.Collaborate cross-functionally with senior leadership in Product Management, Sales, Marketing, and Corporate Strategy to create integrated product and GTM strategies.Provide direct competitive intelligence support on strategic, high-stakes deals to ensure competitive wins.Produce and deliver high-quality competitive briefs, analyses, and regular updates to executive leadership and the Board of Directors.

Requirements

To be successful in this role you have:

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
  • Exceptional written and verbal communication skills; ability to craft compelling narratives and clearly articulate complex concepts to executive audiences.
  • Familiarity and confidence with Generative AI and other advanced AI tools; ability to rapidly adopt and leverage emerging AI technologies.
  • Proven ability to synthesize large and complex data sets into clear, concise, and actionable insights.
  • Demonstrated program and project management capabilities, with a track record of successfully leading cross-functional initiatives.
  • Deep knowledge of the enterprise software industry, with specific expertise in ServiceNow's offerings and competitive landscape.
  • Prior experience leading competitive intelligence or strategic marketing initiatives at a high-growth technology company.
  • Strong analytical mindset, strategic thinking, and business acumen.
  • Experience working directly with C-suite executives and board-level stakeholders.