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Technical Support Specialist

2 weeks ago


Galway, Galway, Ireland TN Ireland Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team at TN Ireland. This is an exciting opportunity for a motivated individual to provide technical support and collaborate with cross-functional teams.

Key Responsibilities
  • Investigate customer issues and queries requiring technical expertise in software, hardware, and systems.
  • Liaise between R&D and first-line support teams on complex technical matters.
  • Provide training to first-line support staff on new features and functionalities.
  • Solve technical problems and address bugs.
  • Collaborate with suppliers to resolve technical issues.
Requirements
  1. Techncial level certificate or basic degree in Computer Science, Electronic, or Software Systems.
  2. Demonstrate excellent diagnostic skills.
  3. Prior experience working with Linux OS, MacOS, and Windows operating systems.
  4. Proven communication and conflict management skills.
  5. Able to work independently.
  6. Knowledge of embedded systems and Always-on Enterprise applications.