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Technical Support Specialist
2 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at TN Ireland. This is an exciting opportunity for a motivated individual to provide technical support and collaborate with cross-functional teams.
Key Responsibilities- Investigate customer issues and queries requiring technical expertise in software, hardware, and systems.
- Liaise between R&D and first-line support teams on complex technical matters.
- Provide training to first-line support staff on new features and functionalities.
- Solve technical problems and address bugs.
- Collaborate with suppliers to resolve technical issues.
- Techncial level certificate or basic degree in Computer Science, Electronic, or Software Systems.
- Demonstrate excellent diagnostic skills.
- Prior experience working with Linux OS, MacOS, and Windows operating systems.
- Proven communication and conflict management skills.
- Able to work independently.
- Knowledge of embedded systems and Always-on Enterprise applications.