
Data Review Specialist
5 days ago
We are seeking highly skilled professionals to fill the role of Annotation Analyst. As an Annotation Analyst, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Service, and gathering data to improve user experience.
About the RoleThis is a challenging and rewarding position that requires strong personal resilience, excellent interpersonal skills, and high adaptability. You will work as part of a team to identify inefficiencies in workflows and suggest solutions.
Your Key Responsibilities- Investigate and resolve reported issues via ticketing system
- Enforce clients' Terms of Service by monitoring reports of abuse on the platform
- Become knowledgeable about clients' products and community standards
- Use market-specific knowledge to find scalable solutions to improve support for our community of users
- Gather, analyze, and utilize relevant data to develop ways to improve user experience
- Recognize trends and patterns, escalating issues outside company policy to global team
- Identify inefficiencies in workflows and suggest solutions
- Strong personal resilience with ability to operate in pressured environment
- Strong interpersonal skills, verbal, and written communication skills, with empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritize, solve problems, and work as part of team
- Effective time management & prioritization skills
- Ability to consistently hit KPIs on time
You must be fluent in the market language on a near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region. You must also have an advanced level of English (C1).
What We Offer- Competitive salary
- 25% salary uplift for late hours from 10pm to 2am (evening shift)
- €12 per day (before tax) as travel allowance (evening shift)
- Private healthcare
- Pension contribution
- 25 days of annual leave
- Extensive training and access to CPL's Wellness Programme
- Tax Saver and Bike-to-Work Scheme
We offer flexible working hours, either:
- Day shift: 9:00am to 5:30pm
- Evening shift: 6pm – 2am
Please note that there are no rotations. You will work Monday to Friday, occasionally weekends and bank holidays.
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