Cloud Infrastructure Engineer
5 days ago
We are seeking an experienced Data Center Technician to join our team and work on AWS deployments in non-traditional environments. This role requires strong technical, communication, and problem-solving skills to deliver exceptional results and exceed customer expectations.
Key Responsibilities:
• Work closely with internal teams and customers to build relationships and innovate effective solutions for meeting issues and problems.
• Conduct site assessments to proactively prepare for onsite installation of AWS equipment and ensure successful deployment.
• Install, expand, and provision AWS infrastructure at third-party premises, data centers, and non-traditional environments.
• Troubleshoot network installations and configurations, and perform network testing, break/fix, and decommissioning tasks to resolve complex problems.
• Identify and implement strategies to prevent support issues and enhance the customer experience through proactive communication and collaboration.
• Maintain a high level of English, Hindi, and regional language proficiency to effectively communicate with customers, internal teams, and stakeholders.
• Travel up to 50% domestically and internationally to install, service, and retrieve AWS equipment and ensure seamless delivery.
• Possess physical ability to push and pull heavy objects (up to 18kg) and participate in team lifts of 30kg.
Requirements:
1. 4+ years of experience in data center operations or a similar technical environment.
2. 2+ years of hands-on experience with data center equipment and rack installation.
3. Basic knowledge of Linux servers, networking fundamentals (Layer 1/Layer 2), and TCP/IP.
4. 2+ Experience working in a program management capacity and/or leading large-scale complex projects.
5. English, Hindi, and regional language proficiency is required.
PREFERRED QUALIFICATIONS:
1. Degree in a technical field or 4+ years of relevant experience.
2. Experience in a customer-facing role with proven ability to manage client expectations.
3. Ability to troubleshoot complex IT problems and identify root causes.
4. Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation.
5. Proficiency in network operating systems (Cisco IOS, NX-OS, Junos).
6. Industry server and network certifications (CompTIA, CCNA/CCNP, etc.).
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