Technical Product Support Specialist
5 days ago
Frs Recruitment is seeking a skilled Maintenance Engineer to join our team. This role involves providing technical support and guidance to customers, as well as collaborating with engineering, R&D, and manufacturing teams to resolve product issues.
Responsibilities- Respond to customer inquiries via phone, email, or chat to resolve issues related to instrumentation products.
- Diagnose technical problems with detectors, analyzers, or monitoring systems.
- Provide guidance on product usage, maintenance, and troubleshooting.
- Work with engineering, R&D, and manufacturing teams to identify and resolve product issues.
- Provide feedback from customers to help improve product design and functionality.
- Coordinate with sales and marketing teams to address pre and post-sales technical queries.
- Provide remote assistance to customers and the global sales team.
- Respond to urgent requests, such as critical system failures.
- Ability to methodically approach the process of product support, including problem diagnosis, and customer satisfaction.
- Technical qualification: An engineering degree would be an advantage.
- Experience with CAD would be an asset.
- Pension benefits
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Instrumentation Product Specialist
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Technical Support Engineer
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Co Meath, Ireland FRS Recruitment Full timeJob Description:We are seeking a highly skilled Technical Support Engineer to join our team at FRS Recruitment.The successful candidate will provide technical support and guidance on instrumentation products, working closely with customers, engineering teams, and sales professionals.Duties and Responsibilities:Provide Technical Support: Respond to customer...
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