Technical Process Lead

4 days ago


Dublin, Dublin City, Ireland Grafton Group Full time

We are looking for a results-driven Service Delivery Manager to join our IT team and drive the delivery of exceptional IT services to our customers and internal stakeholders.

The successful candidate will have a proven track record of managing vendors and implementing process improvements.

Key Responsibilities:

  • Implementation of improved ITIL processes through a vendor footprint
  • Participation in the ERP Upgrade program as an SME supporting service transition and ongoing service management
  • Continuous improvement through a transparent plan for elements of the existing support base
  • Documenting and articulating technical concepts in a manner understandable by appropriate audiences

Requirements:

  • Proven ability to lead, coach, and mentor an effective team
  • Excellent stakeholder management skills
  • Knowledge of ITIL processes
  • Vendor management experience
  • Cyber security proficient

Benefits:

  • A competitive salary range of €70,000 to €80,000
  • Annual bonus
  • Company pension
  • Company-funded healthcare
  • Hybrid working
  • Colleague discount
  • Wellness initiatives
  • Educational assistance
  • Paid parental and maternity leave
  • Sick pay
  • Flexi-wage - choose how to budget your own pay

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