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Health Insurance Operations Manager

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Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time
The Health Claims Service Team Lead plays a key role in delivering exceptional customer experiences and ensuring high-quality standards are maintained across our claims operations. This involves day-to-day coordination of team service levels and workloads, oversight of service levels for provider interactions, and management of claim productivity targets and ICD coding requirements. The successful applicant will be responsible for ensuring all claim payments are made accurately and on time, with a focus on meeting KPIs and maintaining governance requirements. As a key member of the team, they will also be expected to identify and report on areas of ineffective or inefficient controls or claims processes, providing recommendations for improvement to senior management.