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Italian Speaking Customer Service Representative
2 weeks ago
The Customer Support Representative 1 is a pivotal role responsible for delivering exceptional service to customers and divisional sales teams across the EMEA region.
This involves handling customer orders accurately and efficiently, as well as providing timely and informative responses to customer queries.
To excel in this position, you should possess excellent communication skills and be able to build trust with customers through all interactions.
">">Key Responsibilities:
">- Process all orders and other customer transactions accurately through relevant systems within department guidelines and quality requirements.
- Respond to customer queries promptly and effectively through relevant company systems.
- Manage product complaints through relevant company systems and timelines.
- Liaise with courier companies and internal teams as needed to ensure prompt delivery to customers.
- Manage urgent and emergency orders, communicating with relevant teams and seeking advice from experienced colleagues as required.
- Log internal and external customer feedback correctly and on time, promoting the customer portal when possible.
- Maintain and update customer data as required.
- Collaborate with Cook Medical field-based sales teams, Field based Inventory team, and Supply Chain Operations teams to ensure fastest possible turnaround on inventory, returns, and resolution of any issues.
- Complete all assigned training in a timely manner to ensure required competence for this role and audit compliance.
- Take on additional tasks and involvement in new departmental projects/initiatives as trained/required.
Qualifications and Skills:
">- 1-2 years' experience in a multi-national customer support/contact centre environment advantageous.
- Fluency in Italian and English.
- Good written and spoken English language skills for those representatives whose native language is not English.
- Excellent telephone manner and interpersonal skills.
- Good working knowledge of Microsoft Office.
- Attention to detail, accuracy, and ability to multitask.
- Ability to work under pressure and on own initiative with a positive attitude to problem-solving.
Customer Support Representatives are key ambassadors for our company's reputation and commitment to excellent customer service.