Visual Communications Technician
3 days ago
Milestone Technologies, Inc. is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services. We have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.
Our team of experts delivers services based on our best practices framework, leveraging our vast knowledge base to execute initiatives and apply continuous service improvement. With Intelligent Automation, we help businesses accelerate their IT transformation, resulting in improved productivity and a sharper focus on business objectives.
Key ResponsibilitiesThe AV/VC Break/Fix Technician plays a crucial role in providing high-level technical assistance to internal users, requiring a solid understanding of VC platforms and IP Networking technologies.
- Responsibilities include maintaining and repairing Tier 2 issues reported by users and issues reported to the AV Support queue.
- Validation of operations against documented VC standards.
- Inbound support task management.
This position involves troubleshooting complex issues, connecting devices to Audio Visual equipment, and instructing users in the operation of equipment if necessary.
Required Skills and Qualifications- Minimum of 2 years experience in the audiovisual or related field.
- Strong customer service skills with the ability to communicate effectively.
- Basic knowledge of AV integration and installation.
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