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Head of Customer Advocacy

2 weeks ago

Dublin, Dublin City, Ireland Brightvision Capital Partners, LLC Full time
About Us:

Brightvision Capital Partners, LLC is a leading provider of customer-centric solutions in the financial services industry. We are committed to delivering exceptional customer experiences and building long-term relationships with our clients.

We are seeking a highly skilled and experienced CX professional to join our team as a Chief Customer Officer. The successful candidate will lead the customer experience function, ensuring that customers receive exceptional service across all touchpoints.

The ideal candidate will have a strong track record in customer advocacy, with experience leading customer-focused teams in a regulated environment. They will be passionate about delivering innovative solutions to improve customer journeys and driving business growth through customer-centric initiatives.

In this role, you will be responsible for:

  • Developing and implementing customer experience strategies to drive business growth and improve customer satisfaction
  • Leveraging customer data and analytics to inform decision-making and drive continuous improvement
  • Leading cross-functional teams to deliver high-quality customer experiences across all touchpoints
  • Building and maintaining relationships with key stakeholders to ensure alignment and effective communication

The successful candidate will possess excellent leadership and communication skills, with the ability to inspire and motivate teams to deliver exceptional results. They will also have a deep understanding of financial services regulations and a proven track record of working in a regulated environment.