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German Language Specialist Dublin Ireland

2 weeks ago

Dublin, Dublin City, Ireland Rippling Full time
About the Role
We're seeking a skilled Customer Support Specialist to join our team in Dublin, Ireland. As a German language specialist, you will be responsible for supporting our customers who use our products and services in Germany. This includes responding to customer inquiries, resolving issues related to our products, and working closely with internal teams to identify areas for improvement.

Responsibilities
Your responsibilities will include:
  1. Providing exceptional support services to our customers in Germany.
  2. Responding to customer inquiries via phone, chat, email, and video conferencing.
  3. Taking charge of customer issues from start to finish, working in a dynamic and fast-paced environment.
  4. Leveraging your product expertise to help customers optimize our products and services.
  5. De-escalating and resolving issues by leveraging platform and industry expertise.
  6. Becoming a go-to resource for both customers and coworkers.
  7. Identifying areas of improvement and working directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features.
  8. Working well under time constraints and meeting schedules to ensure client needs are met.