
Digital Content Creator Dublin, Ireland Online
2 weeks ago
At Meta, we're building technologies that help people connect, find communities and grow businesses.
Key Responsibilities:- Draft, edit and test Help Center articles and customer support responses based on content strategy
- Draft, edit and test content to enable Generative AI
- Apply, maintain and evangelize content standards and best practices
- Use data to make content decisions and influence partners to improve support experiences and troubleshoot known issues
- Manage multiple projects simultaneously while maintaining close attention to detail and meeting tight deadlines
- Test products to build a source of truth from technical subject matter experts, translating knowledge into clear, concise documentation
- Collaborate with the product and operations teams to author clear, effective and empathetic support messaging
We are looking for proactive individuals who have an interest in both products and high-quality user experience.
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