
Deli Department Leader
1 week ago
The Deli Manager/Chargehand is a critical role that ensures the efficient and effective operation of the Deli Department at all times, providing high-quality products and services to customers.
This position plays a key role in driving sales and margin across all key areas of the deli, while minimizing waste and shrink. The ideal candidate will have a passion for quality food and be able to share knowledge, recipes, and personal recommendations with shoppers.
The successful candidate will be responsible for preparing the presentation and layout of the deli serve over, implementing planograms correctly, and training new employees on deli procedures. Additionally, they will be expected to engage with new initiatives and embrace new ways of working.
- Key Responsibilities:
- Prepare the presentation and layout of the deli serve over
- Drive sales and margin across all key areas of the deli
- Responsible for KPIs such as sales, margin, waste management, pricing and promotional displays
- Implement planograms correctly
- Minimise waste and shrink in the department
- Bring new ideas to the department on fresh food innovation through regular research and benchmarking against competitors
- Demonstrate your passion for quality food by sharing knowledge, recipes and personal recommendations with shoppers
- Train all new employees to the deli
- Deal with all customer queries promptly, professionally and consistent with store policy
- Engage with new initiatives and embrace new ways of working
- Desirable Experience:
- 2 years experience in a Supervisor/Manager role
- 1 year experience in a role with in-depth experience to fresh food
- Experience in successfully achieving sales targets and KPIs
- Essential Skills:
- Experience in gross profit and margins
- Fully trained in HACCP and food safety, and has experience in meeting the HACCP and food safety requirements
- Experience in ordering for deli departments and managing waste within a fresh food department
- Personal Qualities:
- Numerical skills
- Ability to roster and adhere to budgets
- Excellent communication skills
- Passion for the food industry and creative innovative with the fresh offering
- Customer focused manager who can build a quality and loyal customer base
- Ability to inspire, lead and motivate employees through support and development
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