Enterprise Technical Solutions Consultant
6 days ago
About Stripe
Stripe is a financial infrastructure platform that empowers businesses to thrive in the digital economy.
We provide a range of tools and services to help companies grow their revenue, reduce costs, and improve their customer experience.
As a Technical Account Manager at Stripe, you will play a critical role in supporting our largest and most complex users, providing them with expert guidance, strategic insights, and proactive recommendations to optimize their technical operations and drive business growth.
Your Key Responsibilities
- Build strong relationships with key users, becoming an expert on their implementation and understanding their business goals and priorities.
- Provide proactive recommendations to help users optimize their Stripe API integration, driving technical strategies and solutions that meet their needs.
- Lead cross-functional partnerships with Engineering, Product, and Sales teams to deliver operational solutions, collaborate with Enterprise Support to share user context and knowledge, and work closely with Sales, Incident Response Managers, Product, and Engineering teams to service users effectively.
Requirements and Qualifications
- 5+ years of experience managing large users, leading complex integration conversations in a consultative and proactive manner.
- English proficiency speaking is a requirement for this role.
- Hands-on experience working with standard trading API protocols, knowledge or experience using SQL, building queries, and modifying complex ones.
- Energized by technical troubleshooting and comfortable interfacing with technical teams, exceptional interpersonal and presentation skills.
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