Digital Content Moderator

5 days ago

Dublin, Dublin City, Ireland beBeeDigital Full time €41,316
Digital Safety Specialist Job Overview

This position plays a vital role in ensuring the quality and safety of online content. Key responsibilities include investigating reported issues, enforcing community standards, and providing insights to improve user experiences.

Key Responsibilities:
  • Investigate and resolve reported issues, including account support requests and potentially abusive content.
  • Enforce community standards by monitoring and addressing reports of abuse.
  • Stay up-to-date on client products and community guidelines.
  • Leverage market-specific knowledge to propose scalable solutions for community support.
  • Analyze data to identify trends and improve user experiences.
  • Evaluate and escalate issues outside company policy to global teams when necessary.
  • Identify inefficiencies in workflows and recommend improvements.
Required Skills & Qualifications:

The ideal candidate will possess strong resilience, excellent interpersonal and communication skills, adaptability, decision-making, problem-solving, teamwork abilities, and effective time management skills.

  • Strong ability to work in a fast-paced environment.
  • Excellent verbal and written communication skills with a high degree of empathy.
  • Adaptability and positive approach to challenges.
  • Decision-making, problem-solving, and teamwork abilities.
  • Effective time management and prioritization skills.
Benefits:

The selected candidate will receive a comprehensive compensation package, including a base salary, evening shift uplift, travel allowance, quarterly performance-based bonus, private healthcare, pension contributions, annual leave, and access to training programs and wellness initiatives.

Why Join Us?

As a Digital Safety Specialist, you'll have opportunities for career progression, work in a multicultural team environment, enjoy fixed working schedules, and participate in extensive training programs.

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