Implementation Expert

3 days ago

Dublin, Dublin City, Ireland SPEEDECK Full time

Kefron is a family-owned document and information management company. Our team at SPEEDECK works closely with clients to understand their needs and deliver tailored solutions.

We are experts in what we do, and people like doing business with us because of it. That's why our core strength lies in our people, and they take pride in getting things right.

SPEEDECK's Vision: Our brands in every building

SPEEDECK's Mission: To get closer to our customers, see the need, and deliver the solution

Our Values:

  • Passion & Pride
  • Security & Trust
  • Initiative & Ownership

Job Title: Implementation Consultant

Department: Digital Operations

Reports to: Professional Services Lead

Location: Park West

Job Purpose:

As part of the Professional Services Team, you will have full responsibility for implementing Accounts Payable Automation projects. You will gather technical requirements and manage the delivery of the solution in line with the Kefron AP platform growth. This is a client-facing role, mid-senior position.

The ideal candidate will have deep expertise in SaaS solutions, project management, and customer onboarding processes. This role is critical to ensuring the successful delivery of our SaaS products to clients and driving optimal customer experiences from initial implementation to full adoption.

Key Responsibilities:

  • Full ownership of the implementation design, documentation of client business requirements, and provision of solutions to their needs and challenges.
  • Coordinates the configuration of the system based on the requirements documentation.
  • Serves as the primary contact for clients during the implementation, manages overall project communication, and resolves issues.
  • To oversee the efficient execution of lifecycle phases for implementation and support large or multiple small software deployment projects.
  • Provides advice on methods and recommends changes and improvements of project management processes, process design solutions, and process improvements.
  • Ability to maximize margins through the full lifecycle of the implementation.
  • Complete project handover documentation for the support team.
  • Align the product to as near to 'out of the box' as possible.
  • Serve as the go-to expert for SaaS product knowledge, providing insights and guidance to internal teams and customers.
  • Collaborate with product development teams to relay customer feedback and suggest enhancements.

Personal Specification:

Principal Qualifications Required:

  • A relevant third-level project management degree (or computer science / business equivalent) is essential for this role.

Training Required (Formal & Informal):

  • Experience in an Agile project delivery environment is preferred.
  • Platform training will be provided.

Work Experience Necessary:

  • Proven ability to design and implement comprehensive business solutions or software projects in a fast-paced business environment with a passion for implementation design and delivery.
  • 3 years' experience in a solution consulting or implementation management position.
  • Knowledge or experience of working with finance systems and accounting processes, ERP or Accounts Payable Automation implementation would be a distinct advantage.
  • Knowledge and experience of analysis tools and techniques, including requirements gathering, gap analysis, business map, diagrams, process maps, and reporting.
  • Querying Microsoft SQL skills will be an advantage.

Personal Characteristics:

  • A willingness to learn and grow with the team, strong interest in technology and hands-on with software.
  • A professional and very dynamic person that can adapt to the ever-changing environment.
  • Must be high energy and self-motivated and deliver on agreed commitments in a professional and timely manner.
  • Excellent problem-solving and analytical ability to assist in overcoming technical challenges and working with the support/tech/dev/PM teams to overcome obstacles.
  • Excellent communications and relationship management skills.
  • Must be a team player, yet highly self-driven and ambitious.
  • Strong organizational skills to deliver on customers' expectations.

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