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On-Site IT Technician

2 weeks ago

Limerick, Limerick, Ireland ICT Services Full time

We are currently seeking a highly skilled Deskside Support Technician to join our team at ICT Services in Castletroy, Limerick.

This is a six-month fixed-term contract with the possibility of extension. The working hours will be Monday to Friday.

In this role, you will be responsible for providing technical assistance to customers, resolving hardware and software issues, and maintaining accurate records of all interactions.

Requirements:

  • Familiarity with Windows operating systems (7-10), Microsoft Active Directory, Group Policy Objects, MS Office 365, and PC hardware.
  • Experience with mobile device management, including iOS and Android devices, and Enterprise encryption solutions.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Able to multitask, prioritize tasks, and meet Service Level Agreements (SLA's).
  • Excellent communication and customer service skills.