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EMEA Customer Service Representative

2 weeks ago

Cork, Cork, Ireland beBee Careers Full time

**Customer Support Opportunity**

We are seeking a highly skilled Bilingual (French) customer support representative to join our EMEA team. In this role, you will be responsible for providing exceptional customer service, handling complex technical questions, and collaborating with the management team to stay updated on product knowledge.

Key Responsibilities:

  • Answer incoming customer calls, tickets, and chats regarding product problems, service questions, and general client concerns.
  • Take on complex technical questions and provide accurate solutions.
  • Excel at customer service, problem-solving, and establishing a positive rapport with every client.
  • Balance problem-solving and escalating more in-depth issues to the Tier 2 team.

Requirements:

  • An Associate's Degree in a technology-related field and/or 1+ years of Customer Service experience in the Technology industry.
  • Bilingual fluency, ability to write, read, and speak both English and French.
  • Familiarity with Salesforce experience or similar technology.