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IT Service Management Specialist
1 week ago
About the Role:
We are seeking an experienced IT Service Management Specialist to join our team in a people leadership role. As a key member of our IT team, you will be responsible for managing the BAU (Business as Usual) for all system deliver through implementing appropriate improved ITIL processes.
As a Technology Delivery Executive, you will participate in the ERP upgrade program as an SME supporting the service transition and ensure on-going appropriate service management after go-live.
Key Responsibilities:
- Management of the BAU for all system deliver
- Implementation of continuous improvement through a transparent plan for elements of the existing support base
- Document and articulate technical concepts in a manner that can be understood by appropriate audiences
What We Are Looking For:
To be successful in this role, you will have:
- Leadership skills with experience in ITIL Knowledge
- Stakeholder Management and Vendor Management skills
- Continuous Improvement and Collaboration Skills
- Budget Management skills
What's In It For You?
This role offers:
- A hybrid working arrangement
- A bonus scheme
- Health and wellness perks
- Flexi wage
- Exclusive discounts
- Pension scheme
