Global Director of Scale and Customer Success

2 weeks ago


Dublin, Dublin City, Ireland Intercom Full time

At Intercom, we're revolutionizing customer service with our AI-first platform. We're seeking a Global Director of Scale and Customer Success to lead our Scale Success Management organization.

This role will oversee a high-performing team across multiple regions globally, driving strategies that ensure customer success, adoption, and retention. You'll partner closely with Sales, Solutions Engineering, Professional Services, and Customer Success leadership to develop and execute scalable initiatives.

Responsibilities:
  • Develop and operationalize the Scale and Digital Customer Success vision, strategy, and tactics
  • Drive global targets and key metrics through operational excellence
  • Build, lead, and develop a world-class team of CSMs and Managers that live Intercom's values

What We Offer:

  • Competitive salary and equity in a fast-growing start-up
  • A well-treated bunch with awesome benefits, including flexible paid time off policy, pension scheme & match up to 4%, and comprehensive health and dental insurance
  • The opportunity to redefine customer service and make internet business personal


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