Career Advancement Opportunity
1 day ago
This is an exciting opportunity to take the next step in your career, leading the delivery of CBI-regulated insurance services in a dynamic, internationally delivered environment.
Key Responsibilities:- Lead performance delivery and customer success for teams located outside of Ireland
- Drive a strong risk culture that enables compliant, high-quality customer experiences
- Engage regularly with clients and ensure regulatory compliance and service excellence
- Support the execution of a transformation roadmap, guiding the team toward a blended model of human and digital service delivery
- CIP, QFA or APA Qualified in General Insurance, with at least 3 years experience in a Minimum Competence Code Controlled Function CF1 or CF7 role
- 3+ years of management experience in the insurance industry
- Strong leadership, client relationship, and change management skills
- Experience in contact centre operations, forecasting, and technology
- Confident communicator with a hands-on, proactive approach
This role sits at the intersection of client success, operational execution, and regulatory assurance, offering long-term career progression, exposure to a leading insurance brand, and the chance to shape future-ready capabilities in a digitally evolving sector.
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