Lead Fundraising Operations Specialist

2 days ago

The Municipal District of Kanturk Mallow, Ireland beBeeFundraiser Full time €45,000 - €55,000
Fundraising Operations Supervisor

This is a challenging role for a highly skilled and experienced individual to lead our fundraising operations in Ireland. As Fundraising Operations Supervisor, you will oversee the day-to-day activities of our team, ensuring that we deliver exceptional supporter care to donors across the country.

We are seeking a self-motivated and flexible team player with excellent interpersonal skills and a strong customer service ethic to join our busy fundraising team. You will work closely with our European Union Fundraising Manager to manage a team of fundraising operations assistants, overseeing the implementation of fundraising and marketing processes, tools, and communications to nurture and grow our supporter base.

Key responsibilities include:

  • Supervising and motivating the team to achieve operational excellence and resilience.
  • Line managing the core team, setting objectives to meet our strategic goals, and managing individual staff performance.
  • Managing external supplier relationships and contracts to ensure cost-effectiveness and efficient service delivery.
  • Delivering exceptional customer care to our supporters, working with the EU Fundraising Manager to develop engagement strategies to strengthen supporter relationships throughout the donor lifecycle.
  • Supervising the processing and maintenance of records added to our CRM by the team, ensuring accuracy and GDPR compliance.

We offer a full-time, 12-month fixed-term contract starting as soon as possible, working 39 hours per week, Monday-Friday. This is a hybrid working role, with the ability to work from home, however it is expected that the post holder will work flexibly and attend site at The Donkey Sanctuary in County Cork and other locations when required.

Benefits include:

  • Life assurance.
  • 20 days holiday per year, increasing by one day each year until a maximum of 25 days is reached. There are an additional 10 public holidays.
  • Wellbeing team.
  • Recorded Pilates classes.
  • Long service awards.
  • Healthshield plan – reimbursement of some medical expenses up to specified limits per membership.
  • Access to a 24/7 GP and counselling service.
  • Free parking.

The Donkey Sanctuary is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults). We expect all staff and volunteers to undertake this commitment.

Please note: We look forward to receiving your application, but we do ask you to complete this in your own words, and not to employ an Artificial Intelligence (AI) writing tool or assistant.

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